Inpatient Unit Clerk

University of Michigan; Ann Arbor (MI); On-site; USD 37,000 - 48,000; Part time

Benefits offered by this job

Excellent medical, dental and vision

2:1 Match on retirement savings

Job summary

University of Michigan in Ann Arbor seeks an attentive unit clerk to admit, transfer and discharge patients on inpatient units; greet patients and visitors, handle calls, process orders, and coordinate appointments. You will assist with supplies, maintain census records, train new staff, and uphold service standards in a fast-paced healthcare environment.

A high school diploma and customer service experience are required; healthcare terminology knowledge is a plus.

Qualifications

• Graduation from high school or an equivalent combination of education and experience is necessary.
• Customer service experience necessary.
• Demonstrated excellent interpersonal and problem-solving skills.
• Multitasking ability is essential.
• Ability to work with many details with accuracy.
• Data entry or computer experience is required.

Responsibilities

• Admit, transfer and discharge patients on one or more inpatient units.
• Receive and assist patients, visitors, and staff, providing excellent customer service.
• Answer patient calls professionally and process physician's orders and referrals.
• Respond to emergent situations calmly, correctly, and professionally: record and coordinate patient appointments and tests.
• Procure supplies, equipment, and services for patients.
• Maintain census information.
• Assist in training new unit clerks and orient staff to new policies and procedures.

Skills

Customer service

Interpersonal skills

Multitasking

Data entry

Education

High school diploma or equivalent

Job description

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

Admit, transfer and discharge patients on one or more inpatient units. Receive and assist patients, visitors, and staff, providing excellent customer service. Answer patient calls professionally and process physician's orders and referrals. Respond to emergent situations calmly, correctly, and professionally: record and coordinate patient appointments and tests. Procure supplies, equipment, and services for patients. Maintain census information. Assist in training new unit clerks and orient staff to new policies and procedures.

Required Qualifications*

• Graduation from high school or an equivalent combination of education and experience is necessary
• Customer service experience necessary.
• Demonstrated excellent interpersonal and problem-solving skills.
• Multitasking ability is essential.
• Ability to work with many details with accuracy.
• Data entry or computer experience is required.

Desired Qualifications*

• Previous experience as an inpatient clerk in a medical setting desired.
• Considerable knowledge of medical terminology.
• Knowledge of Hospital policies and procedures.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Work Schedule

Work Schedule 7:15 a.m. - 3:45 p.m. including holidays and everyother weekend.

Part-time - 32 hours- UH

MUST BE ABLE TO COMPLETE A FOUR-WEEK FULL-TIME TRAINING PROGRAM.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.