Unit Secretary & Patient Services Concierge

MyMichigan Health; Midland (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

MyMichigan Health seeks a courteous unit receptionist to greet patients, answer phones, and assist families with service requests. You may float across departments as needed and will report to your unit leader.

Responsibilities include coordinating with nursing and clerical staff, ensuring accurate charting, and supporting transfers and discharge processes while maintaining a clean, organized workspace.

Qualifications

• High school diploma or GED required.
• Basic computer skills and ability to learn hospital systems.
• Fingerprinting and safety requirements as part of onboarding.
• BLS certification is preferred.

Responsibilities

• Greet patients and visitors on the unit and answer inquiries.
• Answer phones, transfer calls, and page nurses or providers.
• Assist with patient and family service requests and discharge follow-ups.
• Maintain unit logs, update status, and organize paper charts as needed.
• Support staff by reporting information and coordinating with departments.

Skills

Reading

Writing

Math

Basic computer skills

Microsoft Windows

Education

High School Diploma or GED

Tools

Microsoft Windows

Job description

MyMichigan Health seeks a courteous unit receptionist to greet patients, answer phones, and assist families with service requests. You may float across departments as needed and will report to your unit leader.

Responsibilities include coordinating with nursing and clerical staff, ensuring accurate charting, and supporting transfers and discharge processes while maintaining a clean, organized workspace.