Innkeeper: Guest Experience & Warm Hospitality

Hallson Hospitality; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Hallson Hospitality's Germantown Inn seeks an Innskeeper to deliver a warm, seamless, and memorable guest experience from inquiry to checkout. You will manage on-site operations, serve as the primary contact for guests, and ensure every detail—from breakfast setup to room presentation—reflects our standard.

You will greet guests, handle check-in/out, upsell enhancements, and coordinate with housekeeping, maintenance, and events to maintain an outstanding Nashville stay.

Qualifications

• Prior experience in hospitality, innkeeping, front desk, or guest-facing roles preferred.
• Warm, personable, and passionate about creating exceptional guest experiences.
• Strong communication skills across phone, email, and in person.

Responsibilities

• Serve as on-site contact for Germantown Inn guests, managing check-in/check-out and resolving issues.
• Oversee breakfast setup, morning service, and maintain brand standard breakfast presentation.
• Coordinate housekeeping oversight, maintenance reporting, and lobby upkeep for readiness.
• Host on-site events, ensuring guest satisfaction and smooth operation throughout.
• Provide personalized local recommendations to enhance guests' time in Nashville.

Skills

Hospitality

Front desk

Communication skills

Guest service

Job description

Hallson Hospitality's Germantown Inn seeks an Innskeeper to deliver a warm, seamless, and memorable guest experience from inquiry to checkout. You will manage on-site operations, serve as the primary contact for guests, and ensure every detail—from breakfast setup to room presentation—reflects our standard.

You will greet guests, handle check-in/out, upsell enhancements, and coordinate with housekeeping, maintenance, and events to maintain an outstanding Nashville stay.