Guest Experience Host - Welcoming & Seating Specialist

Southern Social - 7344; Germantown (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Southern Social in Germantown, TN is seeking friendly and enthusiastic greeters to warmly welcome guests and guide them to seating. As a host, you will ascertain dining needs, manage seating with Open Table, and monitor flow to ensure a smooth dining experience.

Ideal candidates demonstrate excellent customer service, strong communication, and the ability to deescalate situations while maintaining a positive, professional atmosphere for every guest.

Qualifications

• Proficient in verbal communication.
• Excellent customer service.
• Ability to deescalate situations while keeping guests welcomed.
• Team-oriented with strong attention to detail.

Responsibilities

• Greet guests with enthusiasm and make them feel welcome.
• Ascertain dining needs.
• Seat guests and manage seating chart using Open Table.
• Monitor seating and dining flow.
• Respond to guest inquiries and requests promptly and professionally.
• Perform opening and closing duties as needed.
• Assist with side work such as cleaning, stocking, and setting silverware.
• Collaborate with team and other departments to maintain positive working relationships.

Skills

Verbal Communication

Customer Service

Conflict Resolution

Collaboration

Thoroughness

Professionalism

Job description

Southern Social in Germantown, TN is seeking friendly and enthusiastic greeters to warmly welcome guests and guide them to seating. As a host, you will ascertain dining needs, manage seating with Open Table, and monitor flow to ensure a smooth dining experience.

Ideal candidates demonstrate excellent customer service, strong communication, and the ability to deescalate situations while maintaining a positive, professional atmosphere for every guest.