Infusion Scheduler - Oncology, Encino

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

University of California - Los Angeles Health seeks a patient services liaison to support physicians and patients in assigned primary and specialty care practices. You will act as a liaison, help patients access services, coordinate referrals, and maintain follow-up through telephone and the EPIC/Care Connect system.

Responsibilities include facilitating communication between patients and clinicians, navigating hospital policies, and ensuring smooth workflow in a busy clinic environment.

Qualifications

• Required: Skill in setting priorities reflecting job responsibilities.
• Required: Ability to establish productive relationships with Faculty, Staff, Administration and patients from diverse backgrounds.
• Required: Ability to balance competing demands into a productive working environment.
• Required: Skill in verbal communications to convey complex problems clearly.
• Required: Ability to interact diplomatically with a patient population with varying health.
• Required: Ability to provide coverage for Community Clinics as assigned.
• Preferred: Knowledge of specific specialty practice and workflows.
• Preferred: Working knowledge of patient policies and University services.
• Preferred: Knowledge of hospital computer systems and common administrative software.
• Preferred: Familiarity with authorization processes and managed care programs.

Responsibilities

• Provide direct support to physicians and patients in assigned primary and/or specialty care practices.
• Act as liaison between patients and physicians to improve access to services.
• Facilitate communication with referring physicians and resources.
• Follow up with patients via telephone and EPIC/Care Connect.

Skills

Patient support liaison

Relationship building

Prioritization

Verbal communication

Team collaboration

Job description

Description

In this role, you will be providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but not limited to:acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.

Salary range: $31.88/hr - $45.66/hr

Qualifications

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows.
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• Familiarity and knowledge of authorization process & managed care programs.