Infusion Scheduler

American Oncology Management Company; Houston (TX); On-site; USD 18,000 - 28,000; Full time

Job summary

American Oncology Management Company is seeking a chemo scheduler to coordinate infusion appointments and patient flow. The role involves scheduling infusions, referrals, and follow-ups per physician orders, and maintaining accurate EMR records.

You will verify insurance, collect patient information, and support billing and AR tasks while delivering professional patient service. This on-site position requires attention to HIPAA compliance and teamwork with clinical staff.

Qualifications

• Minimum 2 years' experience as chemo scheduler; oncology required.
• High school education required; Associates degree preferred.
• Experience entering information into EMR and verifying insurance.
• Demonstrated customer service skills in a medical setting.

Responsibilities

• Schedule chemo infusions and related appointments per physician orders.
• Coordinate referrals, testing, and follow-up visits with staff.
• Maintain accurate infusion and patient documentation in EMR.
• Assist patient intake with consents and insurance information; obtain authorizations.
• Provide strong customer service and handle patient inquiries.
• Support AR processes and communicate billing concerns to leadership.
• Ensure HIPAA compliance and maintain a compliant work environment.

Skills

Scheduling

EMR entry

Insurance verification

Customer service

Education

High school diploma

Associate degree preferred

Job description

Location: Oncology Consultants - Business Office

Pay Range: $12.82 - $20.27

Schedule chemotherapy appointments according to physicians' orders, outside testing and referrals.

Key Performance Areas

KPA 1 - Infusion Scheduling & Coordination

• Oversee daily infusion and chemotherapy scheduling.


• Schedule infusion treatments, referrals, and follow-up appointments.


• Coordinate schedule changes with physicians, leadership, and clinical staff.


• Ensure scheduling aligns with staffing, physician availability, and treatment requirements.


• Confirm necessary equipment and resources are available for treatments.

KPA 2 - Patient Intake & Documentation

• Collect patient consents and insurance information for infusion services.


• Ensure insurance authorizations are obtained prior to treatment.


• Process physician referrals and incoming patient documentation.


• Maintain accurate infusion and patient documentation within the EMR system.

KPA 3 - Patient Accounts Receivable Support

• Review and resolve patient AR balances using work queues and aging reports.


• Document patient account activity and communications accurately.


• Identify and escalating payment trends or barriers to leadership.


• Maintain compliance with billing, collections, and privacy regulations.

KPA 4 - Customer Service & Communication

• Provide excellent customer service to patients and staff.


• Answer incoming calls and respond to patient inquiries professionally.


• Maintain effective communication with providers, leadership, and team members.


• Demonstrate strong follow-through, professionalism, and service orientation.

KPA 5 - Compliance & Safety

• Maintain HIPAA compliance and patient confidentiality at all times.


• Follow all facility safety policies and procedures.


• Maintain an organized work environment and proper use of company equipment.

Position Qualifications

Education

• High school education required; Associates degree preferred

Minimum Relevant Experience

• Minimum 2 years' experience as chemo scheduler; oncology required

Skills

• Scheduling appointments


• Entering information into the EMR


• Insurance verification


• Customer service

Travel: 0-25%