Infusion Scheduling Coordinator - 136355

UC San Diego Health; San Diego (CA); On-site; USD 57,399 - 71,347; Part time

Job summary

A prominent health institution in San Diego is seeking an Infusion Scheduling Coordinator. The role involves scheduling appointments, communicating with patients, and coordinating patient flow in the Infusion Center. Candidates should have at least three years of experience in a large healthcare organization and possess excellent customer service and communication skills. This position offers a competitive hourly pay range and is primarily a career appointment with a 70% workload.

Qualifications

• Three years of experience in a large healthcare organization.
• Prior scheduling experience.
• Experience with patient check-in/check-out and cash handling.
• Excellent written and verbal communication skills.

Responsibilities

• Schedule and coordinate multiple complex Infusion Center appointments.
• Communicate with patients and triage non-clinical medical questions.
• Ensure patient registration and demographics are accurate.
• Provide coverage across Infusion Services Call Center.

Skills

Customer service skills

Excellent communication skills

Working knowledge of medical terminology

Tools

Epic

Job description

Job Title

Infusion Scheduling Coordinator - 136355

Location

UC San Diego Health – Lightwave Avenue

Department

MCC Infusion

Appointment Type

Career – 70% appointment

Work Schedule

Days, 8‑hour shifts, Monday–Friday, occasional weekends

Pay Range

Hourly Equivalent: $27.49 – $34.17

Annual Full Pay Range: $57,399 – $71,347 (prorated if less than 100%)

Responsibilities

• Schedule and coordinate multiple complex Infusion Center appointments including infusion, fast‑track, and lab visits for non‑oncology and oncology patients.
• Communicate with patients continuously with appointment updates, answer incoming calls, and triage non‑clinical medical questions.
• Make outgoing phone calls to schedule subsequent infusions and remind patients of upcoming infusions.
• Create Hospital Account Records (HARs) and ensure patient registration, demographics, and insurance information is accurate and continuously updated.
• Understand authorization requirements and referral management; direct patients to appropriate clinical setting and facilitate patient flow.
• Provide coverage across Infusion Services Call Center, check‑in support, and clerical duties as needed.

Minimum Qualifications

• Three (3) years of experience working in a large healthcare organization.
• Prior scheduling experience.
• Experience with patient check‑in/check‑out and cash handling.
• Demonstrated experience with insurance, authorizations, and referrals.
• EMR trained; Epic experience preferred.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Working knowledge of medical terminology.

Preferred Qualifications

• Infusion scheduling experience.
• Experience working in Oncology or any cancer‑related clinic setting; previous call center experience.
• Demonstrated knowledge of oncology.
• Epic experience.

Special Conditions

• Must be able to work various hours and locations based on business needs.
• Employment subject to criminal background check and pre‑employment physical.
• Expected to float to multiple locations based on department staffing needs.

Vaccination Policy

Employees must comply with University Vaccination Programs. Policy may be amended or revised from time to time.

Equal Opportunity Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.