Infusion Clinical Services & Scheduling Specialist

Infusion PA; Lancaster (Lancaster County); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Wellness Reimbursement Program – $360/

Tuition Assistance & Professional Re:

Employee Assistance Program (Employer‑

Short & long-term disability

Life Insurance (Employer-provided)

Job summary

VIVO Infusion is seeking a motivated Clinical Service Specialist to join our infusion team in Lancaster, PA. This full-time role focuses on scheduling, benefit verification, and obtaining necessary authorizations to support our clinical staff.

The ideal candidate has healthcare admin experience, strong communication, and the ability to work independently in a fast-paced environment while traveling to nearby Vivo clinics as needed.

Qualifications

• High School graduate or equivalent required.
• 2 years of administrative experience in a healthcare environment, required.
• Medical Assistant Certification or Medical Office experience, preferred.
• 1 year working with insurance authorizations, benefits verifications, and billing, preferred.
• Working knowledge of medical terminology, required.
• Active CPR/BLS prior to starting work, required.
• Experience with injections, vital checks, administrative work, and scheduling, preferred.

Responsibilities

• Manages and supports all front-end operations of the infusion center, including answering phone calls, greeting patients, maintaining a clean and organized environment, processing payments, accepting deliveries, and overseeing the handling of incoming mail.
• Proactively reviews patient cancellations and reschedules treatments to ensure the treatment plan is followed. Calls to remind patients of their upcoming appointments.
• Receives deliveries, collects invoices, reviews for accuracy, connects with the Clinic Manager to authorize payment, and then sends to Vivo Accounts Payable team.
• Schedules patients for follow-up infusion treatments working closely with the Patient Care Navigator team to assist and coordinate.
• Collaborates with referring providers to obtain and file medical records, ensuring all relevant documents are available for the medical team’s review, HIPAA compliant.
• Proficient in using information systems, maintaining statistical records, and preparing reports as requested by the Clinic Manager.
• Assists with clinical inventory management in collaboration with the Clinical Operations Manager.
• Fosters positive relationships with staff, referring physicians, and external agencies.
• Potential travel to other local Vivo clinics to provide administrative support if needed.

Skills

Communication skills

Scheduling

Benefits verification

Insurance authorizations

Healthcare administrative

Education

High School graduate or equivalent

Medical Assistant Certification or Medical Office experience

Tools

Electronic records/EMR familiarity

Job description

VIVO Infusion is seeking a motivated Clinical Service Specialist to join our infusion team in Lancaster, PA. This full-time role focuses on scheduling, benefit verification, and obtaining necessary authorizations to support our clinical staff.

The ideal candidate has healthcare admin experience, strong communication, and the ability to work independently in a fast-paced environment while traveling to nearby Vivo clinics as needed.