Clinical Service Specialist & Medical Assistant

Vivo Infusion®; Philadelphia (Philadelphia County); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA w/ Employer Contribution

401K with Match up to 4%

PTO 3+ weeks

Wellness Reimbursement Program

Employee Referral Bonus

Tuition Assistance & Association Reimb

Employee Assistance Program

Short & Long-term Disability

Life Insurance

Touchcare Insurance Concierge Service

Job summary

Vivo Infusion is seeking a dedicated Medical Assistant/Clinical Service Specialist for our Philadelphia Center City location. You will welcome patients, support the medical team, and deliver safe, compassionate care in line with guidelines and regulations.

The role requires prior clinical and administrative experience, strong initiative, and the ability to work independently. Schedule includes weekdays and occasional Saturdays; non-exempt status applies.

Qualifications

• High school diploma or equivalent is required.
• Medical Assistant Certification preferred.
• CPR/BLS required prior to start date.
• 1 year of clinical experience and 1 year in an admin/customer service role required.

Responsibilities

• Performs a variety of patient care activities rendering quality patients in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient chart with the required information
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
• Provide administrative and front-end support: greet patients, assist with scheduling, manage calls, and process payments
• Oversees and ensures efficient turnover of exam rooms
• Assist provider in the exam room as requested
• Collect, prepare, and submit ordered patient lab specimens as directed
• Assist Patient Services team to obtain prior authorizations for prescribed treatments and documents
• Triage patient calls and messages and document them appropriately
• Orders and manages supplies under the direction of manager
• Disinfect and stock the exam rooms
• Obtain records required for the patient’s chart
• Demonstrate effective communication, report patient issues during treatment day
• Follow policies and CDC guidelines for infection control
• Handle and store hazardous materials properly
• Maintain confidentiality of all records; adhere to HIPAA
• Communicate schedule changes and reschedule patients
• Manage incoming mail and deliveries

Education

High school diploma

Medical Assistant Certification

CPR/BLS

Phlebotomy

Tools

None

Job description

Vivo Infusion is seeking a dedicated Medical Assistant/Clinical Service Specialist for our Philadelphia Center City location. You will welcome patients, support the medical team, and deliver safe, compassionate care in line with guidelines and regulations.

The role requires prior clinical and administrative experience, strong initiative, and the ability to work independently. Schedule includes weekdays and occasional Saturdays; non-exempt status applies.