Infusion Clinic Operations Specialist

Infusion PA; Royersford (Montgomery County); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Tuition assistance

Professional association reimbursement

Wellness reimbursement

Employee assistance program

Disability insurance

Life insurance

Bonus plan

Job summary

Vivo Infusion is seeking a detail-oriented Clinical Service Specialist for our Lancaster, PA operations with additional duties at Royersford, PA. The role focuses on scheduling, patient communications, authorizations, and benefits verification to ensure smooth clinic operations.

You will support front-end tasks, verify coverage, and help maintain HIPAA compliance while collaborating with clinicians and care navigators. Travel to other Vivo clinics may be required.

Qualifications

• High School graduate or equivalent required.
• 2 years of administrative experience in a healthcare environment, required.
• Medical Assistant Certification or Medical Office experience, preferred.
• 1 year working with insurance authorizations, benefits verifications, and billing, preferred.
• Working knowledge of medical terminology, required.
• Active CPR/BLS prior to starting work, required.
• Experience with injections, vital checks, administrative work, and scheduling, preferred

Responsibilities

• Manages front-end operations of the infusion center, including answering calls, greeting patients, processing payments, accepting deliveries, and handling mail.
• Proactively reviews patient cancellations and reschedules treatments; notifies Clinical Operations Manager and nursing staff; reminders sent to patients.
• Receives deliveries, processes invoices, coordinates with Clinic Manager for payment approval, and emails to Accounts Payable.
• Schedules patients for follow-up infusion treatments with the Patient Care Navigator team.
• Collaborates with referring providers to obtain medical records and ensure HIPAA compliance.
• Maintains statistical records and prepares reports as requested by the Clinic Manager.
• Assists with clinical inventory management with the Clinical Operations Manager.
• Fosters positive relationships with staff, providers, and external agencies.
• Possible travel to other Vivo clinics for administrative support.

Skills

Communication skills

Interpersonal skills

Independent work

Medical terminology

Education

High School diploma or equivalent

Medical Assistant Certification or Medical Office experience

1 year insurance authorizations and billing

Tools

Electronic health records

Job description

Vivo Infusion is seeking a detail-oriented Clinical Service Specialist for our Lancaster, PA operations with additional duties at Royersford, PA. The role focuses on scheduling, patient communications, authorizations, and benefits verification to ensure smooth clinic operations.

You will support front-end tasks, verify coverage, and help maintain HIPAA compliance while collaborating with clinicians and care navigators. Travel to other Vivo clinics may be required.