Infusion Center Operations Specialist — Part-Time

Infusion PA; Wilton (CT); On-site; USD 32,000 - 34,000; Part time

Benefits offered by this job

Bonus plan

PTO and rollover

Wellness reimbursement

Job summary

Vivo Infusion in Wilton, CT is seeking a part-time Clinical Service Specialist to support front-end operations, scheduling, and insurance verifications. The role emphasizes accuracy, patient communication, and HIPAA compliance within a fast-paced infusion center.

The ideal candidate has healthcare admin experience, strong organizational skills, and the ability to work Tue-Thu 7:30am-4:00pm. This non-exempt position offers benefits and a collaborative team environment.

Qualifications

• High School diploma or equivalent required.
• Two years of administrative experience in a healthcare environment required.
• Medical Assistant Certification or Medical Office experience preferred.
• One year working with insurance authorizations, benefits verifications, and billing preferred.
• Working knowledge of medical terminology required.
• Active CPR/BLS prior to starting work, required.

Responsibilities

• Manages and supports all front-end operations of the infusion center, including answering phone calls, greeting patients, maintaining a clean and organized environment, processing payments, accepting deliveries, and overseeing the handling of incoming mail.
• Proactively reviews patient cancellations and reschedules treatments to ensure the treatment plan is followed. Communicates any changes to the Clinical Operations Manager and nursing staff as needed. Additionally, calls to remind patients of their upcoming appointments.
• Receives deliveries, collects invoices, reviews for accuracy and consistency, connects with the Clinic Manager to authorize payment, and then sends to Vivo Accounts Payable team.
• Schedules patients for follow-up infusion treatments working closely with the Patient Care Navigator team to assist and coordinate.
• Collaborates with referring providers to obtain and file medical records, ensuring all relevant documents are available for the medical team’s review. Maintains efficiency and accuracy while adhering to HIPAA guidelines in handling patient records and documents.
• Proficient in using information systems, maintaining statistical records, and preparing reports as requested by the Clinic Manager.
• Assists with clinical inventory management in collaboration with the Clinical Operations Manager.
• Fosters positive and collaborative relationships with professional staff, co-workers, referring physician offices, ancillary departments, and external agencies.
• Potential travel to other local Vivo clinics to provide administrative support if needed.

Skills

Administrative experience

Medical terminology

Communication skills

Independent work

HIPAA compliance

Computer skills

Education

High School diploma or equivalent

Medical Assistant Certification

Tools

Electronic health records

Medical billing software

HIPAA compliance systems

Job description

Vivo Infusion in Wilton, CT is seeking a part-time Clinical Service Specialist to support front-end operations, scheduling, and insurance verifications. The role emphasizes accuracy, patient communication, and HIPAA compliance within a fast-paced infusion center.

The ideal candidate has healthcare admin experience, strong organizational skills, and the ability to work Tue-Thu 7:30am-4:00pm. This non-exempt position offers benefits and a collaborative team environment.