Patient Experience Front Desk Lead

IVX Health; Wellington (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

401(k) Company Match

Tuition Reimbursement

Job summary

IVX Health is seeking a Front Desk Coordinator in Wellington, FL. This role handles patient contact, scheduling, insurance verification, and records management to ensure a smooth infusion-center experience.

You’ll work Monday–Friday, 8am–4:30pm, collaborating with clinical teams and supporting multiple centers as needed. A High School Diploma or GED and 1–3 years’ medical front desk experience are required.

Qualifications

• 1–3 years of front desk or administrative experience in a medical/healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and patient intake
• Proficiency in EHR/EMR and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment with accuracy
• Adaptable and dependable, with willingness to support multiple centers

Responsibilities

• Lead First Impressions: greet patients warmly and answer phones
• Manage Scheduling: schedule, reschedule, and confirm appointments with pre-visit requirements
• Verify insurance, update demographics, and collect copays accurately
• Coordinate with nursing staff for smooth patient flow
• Maintain front desk and reception area to stay welcoming and polished
• Support across centers as needed for staffing and demand

Skills

Customer service

Communication skills

Multitasking

Adaptability

Quick learning

Ownership mindset

Education

High School Diploma or GED

Tools

EHR/EMR systems

Scheduling software

Job description

IVX Health is seeking a Front Desk Coordinator in Wellington, FL. This role handles patient contact, scheduling, insurance verification, and records management to ensure a smooth infusion-center experience.

You’ll work Monday–Friday, 8am–4:30pm, collaborating with clinical teams and supporting multiple centers as needed. A High School Diploma or GED and 1–3 years’ medical front desk experience are required.