Infusion Care Coordinator: Patient Experience & Scheduling

ARIZONA ARTHRITIS & RHEUMATOLOGY ASSOCIATES PC; Flagstaff (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Arizona Arthritis & Rheumatology Associates PC is seeking an Infusion Coordinator to join our infusion team in Flagstaff, AZ. The role coordinates patient care from initial consultation through ongoing treatment, focusing on scheduling, provider coordination, and treatment readiness.

You will serve as the primary liaison for infusion patients, manage appointments, review documentation, and support nursing staff to ensure a smooth patient experience.

Qualifications

• Essential: Insurance eligibility and benefits experience.
• Essential: Prior authorization experience.
• Essential: Medical terminology.
• Preferred: Experience in medical or insurance field.

Responsibilities

• Serve as the primary point of contact for infusion patients.
• Conduct infusion consultations and educate patients on the infusion process.
• Explain treatment expectations, appointment requirements, and clinic procedures.
• Build positive relationships with patients throughout their course of therapy.
• Schedule all infusion and injection appointments and coordinate provider visits.
• Maximize infusion chair utilization while maintaining safe scheduling practices.
• Verify required documentation before scheduling treatment.

Skills

Insurance eligibility experience

Prior authorization experience

Medical terminology

NextGen

Job description

Arizona Arthritis & Rheumatology Associates PC is seeking an Infusion Coordinator to join our infusion team in Flagstaff, AZ. The role coordinates patient care from initial consultation through ongoing treatment, focusing on scheduling, provider coordination, and treatment readiness.

You will serve as the primary liaison for infusion patients, manage appointments, review documentation, and support nursing staff to ensure a smooth patient experience.