Infrastructure Technician II — Remote IT & Cloud Ops

GT Independence; Salem (OR); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Flexible PTO

Competitive wages

Growth opportunities

Job summary

GT Independence in Salem, OR is seeking an Infrastructure Technician II to support and expand our IT infrastructure across onsite and remote sites. You will troubleshoot, deploy updates, and collaborate with teammates to keep systems reliable.

The role requires a High School diploma (IT degree preferred) and knowledge of Windows environments, server basics, and networking. On-call duties and cross-site support are expected, with a focus on customer service.

Qualifications

• High School diploma or equivalent required.
• Degree in Information Technology preferred.

Responsibilities

• Serve as first point of contact between end-users and IT staff to identify the root cause of an issue.
• Communicate regularly with office staff to ensure computer equipment is working correctly and respond in a timely manner to solve problems.
• Use more complex machines, including word processors or personal computers; responsible for basic troubleshooting and repair or manipulation of data using published software.
• Keep computers and peripherals up to date and functioning properly.
• Screen complex, technical or specialized literature for referral.
• Make and implement recommendations based on the problem identified.
• Perform routine maintenance and management of infrastructure and systems.
• Support Cloud infrastructure settings and deployment.
• Other duties as assigned.

Skills

A+/MS Certification

Customer service

Attention to detail

Hardware/Software triage

Network basics

Windows 10 proficiency

Office applications

Windows Server knowledge

Mobile device management

Antivirus deployment

Time management

Communication skills

Education

High School diploma

IT degree preferred

Tools

Active Directory

DHCP

DNS

Print Server

Office 365

Remote Desktop

Job description

GT Independence in Salem, OR is seeking an Infrastructure Technician II to support and expand our IT infrastructure across onsite and remote sites. You will troubleshoot, deploy updates, and collaborate with teammates to keep systems reliable.

The role requires a High School diploma (IT degree preferred) and knowledge of Windows environments, server basics, and networking. On-call duties and cross-site support are expected, with a focus on customer service.