Infrastructure Technician I - Remote & Cloud Support

GT Independence; Salem (OR); On-site; USD 52,000 - 76,000; Full time

Job summary

GT Independence is seeking an Infrastructure Technician to support its IT infrastructure at GT Independence in Sturgis and remote sites. You will expand and improve network services, troubleshoot hardware and software issues, and assist in deploying cloud infrastructure.

The role requires a proactive, detail‑oriented technician with strong customer service skills and experience with Windows environments and Active Directory. On‑call and remote work are required.

Qualifications

• High School diploma or equivalent required.
• Degree in Information Technology preferred.
• CompTIA A+ or Microsoft Certification or equivalent experience a plus.
• Excellent customer service skills.
• Attention to detail; excellence in quality of work.
• Ability to identify and resolve hardware and software issues.
• Network troubleshooting basics.
• Advanced knowledge of Microsoft Windows 10 operating systems.
• Advanced knowledge of Microsoft Office products.
• Familiar with Microsoft Server products including Windows Server 2008/2012/2016/2019 (Active Directory; DHCP; DNS; Print Server).
• Knowledge of mobile device configuration.
• Knowledge of installing and managing antivirus software.
• Ability to work independently and efficiently manage time.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as first point of contact between end‑users and IT staff to identify the root cause of an issue.
• Communicate regularly with office staff to ensure computer equipment is working correctly and respond in a timely manner to solve problems.
• Use complex machines, including word processors or PCs; perform basic troubleshooting and repair or manipulate data using published software.
• Keep computers and peripherals up to date and functioning properly.
• Screen complex, technical or specialized literature for referral.
• Make and implement recommendations based on the problem identified.
• Perform routine maintenance and management of infrastructure and systems.
• Support cloud infrastructure settings and deployment.
• Other duties as assigned.

Skills

Customer service

Attention to detail

Hardware troubleshooting

Software troubleshooting

Independent work

Time management

Verbal & written communication

Education

High School diploma

IT degree preferred

Tools

Windows 10

Windows Server

Active Directory

DHCP

DNS

Print Server

Microsoft Office

Job description

GT Independence is seeking an Infrastructure Technician to support its IT infrastructure at GT Independence in Sturgis and remote sites. You will expand and improve network services, troubleshoot hardware and software issues, and assist in deploying cloud infrastructure.

The role requires a proactive, detail‑oriented technician with strong customer service skills and experience with Windows environments and Active Directory. On‑call and remote work are required.