Infrastructure Support Analyst - Connect 500+ Users

Roehl Transport; Marshfield (WI); On-site; USD 25,000 - 33,000; Full time

Job summary

Roehl Transport is seeking an entry-level Infrastructure Support Analyst to provide technical support for over 500 users across 13 locations and 2,000 drivers. The role emphasizes customer service and resolving complex software/hardware issues, including Microsoft Desktop tech, printers, VoIP systems, and hardware.

You will work to ensure team members have the tools needed to support drivers and customers, with knowledge of Active Directory and network services, and a potential bonus for

Qualifications

• Recent college or tech school graduate entry-level opportunity.
• Experience with Microsoft Desktop technologies (RDS/Office), printers, VoIP, and desktop/laptop hardware.
• Knowledge of Active Directory and network services (DNS, DHCP, WINS) desired.

Responsibilities

• Provide technical support for 500+ users across 13 locations.
• Install, configure, and troubleshoot Microsoft Desktop technologies and related hardware.
• Deliver exceptional customer service while researching, identifying, and resolving issues.

Skills

Analytical thinking

Problem-solving

Customer service

Education

Recent college or tech school graduate

Tools

RDS

Office

Printers

VoIP

Desktop hardware

Active Directory

DNS

DHCP

WINS

Office 365

SharePoint

Windows 7/8/10

Cisco voice/video

System Center

Job description

Roehl Transport is seeking an entry-level Infrastructure Support Analyst to provide technical support for over 500 users across 13 locations and 2,000 drivers. The role emphasizes customer service and resolving complex software/hardware issues, including Microsoft Desktop tech, printers, VoIP systems, and hardware.

You will work to ensure team members have the tools needed to support drivers and customers, with knowledge of Active Directory and network services, and a potential bonus for