Infrastructure Solutions Architect

Zenfreed, LLC; Town of Lansing (NY); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Hybrid schedule

Job summary

Zenfreed, LLC is seeking an experienced ServiceNow Platform Solutions Architect to drive design, governance, and strategy for the ServiceNow platform, including CMDB and foundational services. The role supports the DTMB OCTO, collaborating across teams to deliver enterprise-grade solutions.

The ideal candidate will have 5+ years of platform experience, CSA/CTA/CAD certifications preferred, and a bachelor’s degree in IT/CS.

Qualifications

• 5+ years of experience with the ServiceNow platform.
• Experience architecting and implementing enterprise ServiceNow solutions.

Responsibilities

• Architect ServiceNow platform solutions aligned with DTMB strategic goals.
• Lead technical solution design, platform governance, and best practices.
• Design and support integrations with enterprise applications and services.
• Provide technical support to developers, system administrators, and project teams.
• Support platform upgrades, performance optimization, and roadmap planning.
• Ensure solutions meet security, compliance, and operational requirements.
• Collaborate with stakeholders to translate business needs into technical solutions.

Skills

Leadership

Communication

Problem solving

Team collaboration

Education

Bachelor's degree in IT/CS

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow ITAM

ServiceNow CMDB

ServiceNow CSDM

APIs

Workflow automation

Job description

Lansing, United States | Posted on 11/02/2026

• Minimum Education Requirement Bachelor's Degree
• City Lansing
• Country United States

Job Description

We are seeking an experienced ServiceNow Platform Solutions Architect to support the design, governance, and strategic direction of our ServiceNow platform and its foundational services. This role is part of the ServiceNow platform team that supports ServiceNow CMDB and ServiceNow Foundational services for delivery of IT solutions for the DTMB Office of Chief Technology Officer (OCTO).

Job Duties

• Architect ServiceNow platform solutions aligned with DTMB strategic goals.
  
• Lead technical solution design, platform governance, and best practices.
  
• Design and support integrations with enterprise applications and services.
  
• Provide technical support to developers, system administrators, and project teams.
  
• Support platform upgrades, performance optimization, and roadmap planning.
  
• Ensure solutions meet security, compliance, and operational requirements.
  
• Collaborate with stakeholders to translate business needs into technical solutions.
  

Requirements

5+ years:

• ServiceNow platform experience.
  
• Experience architecting and implementing enterprise ServiceNow solutions.
  

Must have experience with ServiceNow ITSM, ITOM, ITAM, CMDB, CSDM, integrations, APIs, and workflow automation.

Excellent communication, leadership, and problem-solving skills.

ServiceNow Certified Systems Architect (CSA) certification

Bachelor’s degree in Information Technology, Computer Science, or related field

Desired Skills

• ServiceNow Certified Technical Architect (CTA) or equivalent certifications.
  
• ServiceNow Certified Application Developer (CAD) certification
  
• ServiceNow Implementation Specialist certifications – CMDB, ITSM, ITOM, ITAM
  
• ITIL Foundations V3 or higher certification
  
• Bachelor's Degree
  

Location

• Local candidates vs non-local: Local candidates (strongly preferred) or non-local (must be willing to relocate at their own expense from acceptance with no delays & follow the hybrid schedule)
  
• Positionis a hybrid schedule withNO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week. Specific onsite days will be determined with the manager once a candidate is selected.
  
• Working hoursMonday-Friday, approximately 8:00 a.m. to5:00 p.m.
  

AdditionalRequirements

• Must be authorized towork in the United States; We are unable to offersponsorships at this time
  
• Must undergo a background checkand drug screening for employment.
  

EmploymentTerms

• This is a W2 position
  
• HYBRID schedule -NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week. Specific onsite days will be determined with the manager once a candidate is selected.
  

AtZenfreed, we are more than an IT company. We bridge thegap between people wanting to do the work they were meant to doand organizations needing the right talent.

We are dedicated to building a diverse,inclusive and authentic workplace, so if you’re excitedabout this role but your past experience doesn’t alignperfectly with every qualification in the job description,we encourage you to apply anyway. You may be just the rightcandidate for this or other roles.

We understand a comprehensive benefits package is crucial toemployment satisfaction. We offer medical, dental and vision coverageoptions for all employees.