Infrastructure Services Lead & Incident Response Watch

Energy Jobline ZR; Annandale (VA); On-site; USD 73,000 - 133,000; Full time

Job summary

Leidos is seeking an Infrastructure Services Lead/Watch Officer to monitor enterprise services, triage outages, and coordinate with service lanes for rapid restoration. You will log incidents, track timelines, and communicate with government leadership using ITSM tools like ServiceNow, and monitoring dashboards such as SolarWinds and Splunk.

The role requires strong written and verbal communication, DoD-savvy background, and the ability to work onsite at JBAB in Washington, DC, with weekend day

Qualifications

• Foundational knowledge of Azure Cloud/M365 technologies in a hybrid-cloud environment.
• Experience with Tier 2 system administration and remoting into servers.
• Familiarity with IC standards, terminology, and missions.
• Experience with ITSM ticketing platforms such as ServiceNow.
• DoDM 8140.03 IT admin Certification or higher.
• Bachelor’s or higher in IT-related field with relevant experience.

Responsibilities

• Interact with customers to handle service inquiries and problems.
• Provide support for implementation, troubleshooting, and maintenance of IT systems.
• Coordinate with stakeholders to collect data and develop incident solutions.
• Develop solutions to complex technical issues and identify workarounds.
• Provide after-action reports and communications for root cause analysis.
• Conduct TEMs and CRT meetings to expedite restoration of services.
• Support a 24/7/365 mission environment and coordinate with multiple centers.

Skills

Azure Cloud/M365 knowledge

Tier 2 system administration

Customer-facing / communication

Team collaboration

ITSM familiarity

PowerShell / Windows and Linux basics

Education

Masters degree with 4 years

Tools

SolarWinds

Science Logic SL1/Skylar

Splunk dashboards

ServiceNow

Job description

Leidos is seeking an Infrastructure Services Lead/Watch Officer to monitor enterprise services, triage outages, and coordinate with service lanes for rapid restoration. You will log incidents, track timelines, and communicate with government leadership using ITSM tools like ServiceNow, and monitoring dashboards such as SolarWinds and Splunk.

The role requires strong written and verbal communication, DoD-savvy background, and the ability to work onsite at JBAB in Washington, DC, with weekend day