24/7 Network Operations Watch Specialist

Leidos; Maryland; On-site; USD 59,000 - 107,000; Full time

Job summary

Leidos in the National Capital Region seeks an Operations Watch Specialist to deliver critical oversight and around-the-clock monitoring across both unclassified and classified networks. The role operates on a high-tempo swing shift at Joint Base Andrews, supporting senior leaders and national military commands.

You will use automation tools for incident management, perform log analysis, and coordinate with CFP and technicians to restore service quickly.

Qualifications

• Bachelor's degree with 2+ years of related experience; additional years may be accepted in lieu of a degree.
• DoD Secret clearance with ability to obtain Top Secret in the future.
• DoD 8570 IAT2 certification e.g. CompTIA Sec+.
• 2+ years' experience with switches and routers.
• Experience with Cisco Prime or other network monitoring systems.
• Experience using SolarWinds and SCOM to monitor enterprise status.
• Experience writing strong technical support/triage documentation.
• Experience reviewing system events and performing triage to determine impact.

Responsibilities

• Monitor and manage the status of the Wide Area Network, handling connectivity issues and restoration activities using automation tools.
• Provide proactive problem management and customer reporting.
• Escalate unresolved service issues to internal Tier 3 for advanced troubleshooting and resolution.
• Perform advanced log analysis to support proactive threat-hunting and incident remediation.
• Triage critical network alerts, coordinate incident response with CFP and partners, and minimize end-user disruption.
• Maintain enterprise situational awareness by using and improving monitoring suites for maximum uptime.

Skills

Switches and routers

Cisco Prime

SolarWinds

SCOM

Technical documentation

Incident management

24x7 operations

Network monitoring

Education

Bachelor's degree

Tools

Cisco Prime

SolarWinds

SCOM

Remedy ITSM

Job description

Leidos in the National Capital Region seeks an Operations Watch Specialist to deliver critical oversight and around-the-clock monitoring across both unclassified and classified networks. The role operates on a high-tempo swing shift at Joint Base Andrews, supporting senior leaders and national military commands.

You will use automation tools for incident management, perform log analysis, and coordinate with CFP and technicians to restore service quickly.