East Coast Day Shift ISL Lead

Leidos; Washington (District of Columbia); On-site; USD 73,000 - 133,000; Full time

Job summary

Leidos is seeking an East Coast Day Shift Lead for the Infrastructure Services Lead (ISL) team to support a large enterprise IT contract for the DOD. The role involves real-time monitoring, outage coordination, and incident management in a 24/7/365 environment on-site at Joint Base Anacostia-Bolling in Washington, DC.

The candidate should have DoDM 8140.03 IT certs and a background in Azure/Cloud, ITSM (ServiceNow), and monitoring tools like SolarWinds or Splunk.

Qualifications

• Experience with Azure Cloud/M365 in hybrid-cloud environments.
• Tier2 system administration and remoting into physical/virtual servers; basic troubleshooting.
• Familiarity with Intelligence Community (IC) standards, terminology, and missions.
• Knowledge of VMware, Hyper-V, AD/ICAM, DNS/DHCP, PKI, and related services.
• PowerShell and terminal commands for troubleshooting (Windows/Linux).
• Experience with ITSM ticketing platforms such as ServiceNow.

Responsibilities

• Interact with customers to handle service inquiries and problems.
• Support implementation, troubleshooting, and maintenance of IT systems.
• Differentiate between user issues and enterprise-wide problems quickly.
• Coordinate with stakeholders to analyze incidents and implement solutions.
• Prepare reports and briefings on outages, incidents, and trends.
• Lead TEMs and Crisis Response Team meetings to accelerate restoration of services.

Skills

Azure Cloud

PowerShell

ITSM

ServiceNow

Incident Management

Documentation

Communication

Education

Masters degree with 4 years of related IT experience

Tools

SolarWinds

Science Logic SL1

Splunk

VMware

Hyper-V

Windows Server

RHEL

Job description

Looking for an opportunity to make an impact? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like a mission you want to be a part of, keep reading! Leidos is seeking a East Coast Day Shift Lead for the Infrastructure Services Lead (ISL) team to support a large enterprise IT contract for the DOD. The individual will conduct real-time monitoring of the health and status of enterprise services, coordinate with respective service lanes for outage resolution and track outage and changes to the environment through to completion. The individual will leverage their prior experience and Standard Operating Procedures (SOPs) to assist with triage and determining impact for any service disruptions noted through monitoring or via direct communication with Service Desk personnel, mission centers, and government leadership. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities for customers. This role requires an individual that is technical, customer oriented and familiar with using desktop software applications such as web browsing and client software, monitoring tools such as SolarWinds or Science Logic, and IT Service Management (ITSM) software, such as ServiceNow.

Primary Tasks

• Experience with interacting with customers to handle service inquiries and problems.
• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Rapidly distinguish isolated user problems from enterprise-wide application/system problems.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Develop solutions to complex technical issues.
• Identify potential workarounds or alternate services to ensure mission continuity.
• Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
• Collect After Action Reports (AARs), assess for completeness, and provide to leadership for review.
• Conduct Technical Exchange Meetings (TEMs) and Crisis Response Team (CRT) meetings to bring together multiple service lanes to expedite the restoration of services/capabilities.
• Support customer requirements in a 24/7/365 environment on a day shift schedule.
• Communicate effectively with IT Operations Center (ITOC) staff, to include the govt representative (Battle Captain), Customer Care Center rep (Service Desk). Network Operations Center (NOC) personnel, and contract or government leadership with frequent updates as required based on severity and impact.
• Prepare briefing reports outlining previous 24 hours of reportable incidents, outages, or events and assist with briefing government leadership each morning.
• Coordinate with ISL Team Lead and program leadership on staff issues, scheduling, and training for IT Operations Center personnel located at Joint Base Anacostia-Bolling.
• Communicate with ISL Team Lead located in Cheyenne Mountain SFS, CO for any issues brought up by local ITOC staff or CIO leadership.
• Perform as deputy Team Lead for periods when the ISL Team Lead is unavailable, to include ensuring coverage for holidays, sick/call outs, or severe weather impacting normal scheduled shifts and other concerns directed from program or govt leadership.

Basic Qualifications

• Foundational knowledge of Azure Cloud/M365 technologies (SharePoint Online, Exchange Online, Azure Virtual Desktop) in a hybrid-cloud environment.
• Experience with Tier2 system administration, remoting into physical and virtual servers, reviewing event logs, and other basic troubleshooting fundamentals
• Familiarity with Intelligence Community (IC) standards, terminology, and missions
• Familiarity with Infrastructure Services such as VMware, Hyper‑V, Shared Drives, User Profiles, Exchange, SharePoint, SQL, Active Directory/ICAM technologies, SCCM/MECM, PKI, F5 Load Balancers, DNS, DHCP, NTP, Windows Server, Redhat Enterprise Linux (RHEL), and how services are inter‑connected and can cause widespread impacts.
• Experience with PowerShell and terminal commands (Windows and Linux) to conduct initial troubleshooting
• Experience troubleshooting issues in a growing environment
• Experience with log reviews, incident analysis, and identification of issue trends
• Experience using Microsoft PowerPoint to build briefings and Microsoft Word to review/edit After Action Reports
• Ability to effectively track multiple disparate situations simultaneously and take effective notes to prevent miscommunication
• Experience using VoIP or Desktop VTC technologies to host conference calls
• Experience with Change Management methodologies
• Experience with Incident and Problem Management fundamentals and assist in determining a single instance vs a broader system issue
• Good time management skills with the ability to arrive for scheduled shifts consistently
• Strong oral and written communications skills
• Track record of working effectively within a team, and support to peers toward improved processes and results
• Experience with IT Service Management (ITSM) ticketing platforms such as ServiceNow.
• Experience using existing SolarWinds, Science Logic SL1/Skylar, or Splunk dashboards for monitoring enterprise services
• Familiarity with Data Center fundamentals, such as power and cooling technologies, and be able to effectively understand changes in monitored environmentals such as chilled water temperatures, water flow rate, and ambient temperatures using Schneider Electrics Data Center Expert suite.

Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher)

Education

Education Masters degree with 4 years, Bachelors with 6 years, Associates with 8 years, or High School diploma with 10 years of related experience in an IT-related field of study.

Security Clearance

Due to the nature of the government contracts, we support, US Citizenship is required. TS/SCI with the ability to obtain and maintain a specific polygraph.

Work Hours

This position is for day shift weekdays. Work hours will be 0600/6AM to 1400/2PM Monday through Friday. All work must be performed onsite and at the IT Operations Center on Joint Base Anacostia-Bolling (JBAB) in Washington, DC.

Pay Range

Pay Range: Pay Range $73,450.00 - $132,775.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Original Posting: October 21, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.