Infrastructure Services Lead - Weekend IT Watch Officer

Energy Jobline ZR; Bladensburg (MD); Presencial; USD 73.000 - 133.000; Jornada completa

Descripción de la vacante

Leidos is seeking an Infrastructure Services Lead/Watch Officer to monitor enterprise services for a large DOD IT contract. You will triage incidents, coordinate with service lanes and leadership, and ensure timely restoration of mission capabilities. Strong communication and monitoring tool experience are required.

This weekend-day shift role requires onsite work at the JBAB IT Operations Center in Washington, DC, with standard DoD security clearances and collaboration across multiple teams.

Formación

• Strong customer-facing incident management skills.
• Experience with IT systems monitoring and outage coordination.
• Familiarity with IC standards and DoD environments.
• Proficiency with Windows and Linux command lines and PowerShell/bash.

Responsabilidades

• Monitor health and status of enterprise services in real time.
• Coordinate outage resolution with service lanes and government leadership.
• Triage incidents, document timelines, and track actions to closure.
• Prepare root-cause reports and communications for leadership.
• Lead Technical Exchange Meetings to accelerate restoration of services.
• Support a 24/7/365 mission environment.

Conocimientos

Customer-focused

Oral & written comms

Team collaboration

Windows & Linux troubleshooting

ITSM basics

Educación

Master's degree plus 4 years

Bachelor's degree plus 6 years

Associate's with 8 years

High School diploma with 10 years

Herramientas

ServiceNow

SolarWinds

Science Logic SL1/Skylar

Splunk

Descripción del empleo

Leidos is seeking an Infrastructure Services Lead/Watch Officer to monitor enterprise services for a large DOD IT contract. You will triage incidents, coordinate with service lanes and leadership, and ensure timely restoration of mission capabilities. Strong communication and monitoring tool experience are required.

This weekend-day shift role requires onsite work at the JBAB IT Operations Center in Washington, DC, with standard DoD security clearances and collaboration across multiple teams.