Infrastructure Operations Manager (EUC Manager)

Tech Mahindra; Brecksville, Northern (OH, KY); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Vision and dental

Paid time off and holidays

Job summary

Tech Mahindra in Ohio seeks an experienced Infrastructure Operations Manager with strong Windows End User Computing (EUC) and infrastructure management expertise. You will lead infrastructure teams, drive operational excellence, and ensure high availability and security for enterprise Windows environments.

The role emphasizes automation, process improvement, and collaboration with cross-functional teams to resolve complex outages and optimize performance.

Qualifications

• Experience leading infrastructure teams.
• Strong Windows EUC and AD/GPO expertise.
• 7–10 years in Infrastructure Operations.

Responsibilities

• Lead and mentor a team of Infrastructure Engineers.
• Manage Windows EUC environments.
• Oversee servers, storage & networking operations.
• Ensure high availability, performance and reliability of IT systems.
• Develop and enforce system administration and security practices.
• Collaborate with cross-functional teams to resolve issues.
• Drive automation and process improvements.
• Monitor performance and optimize infrastructure.
• Maintain infrastructure documentation and procedures.
• Evaluate emerging technologies and propose improvements.

Skills

EUC Windows

Windows Infrastructure Admin

Active Directory

Group Policy

Windows Server

Infrastructure Ops Mgmt

Server/Storage/Networking

PowerShell/Automation

Incident/Problem/Change

Stakeholder Mgmt

Education

Bachelor’s degree in Computer Science or related field

Job description

Infrastructure Operations Manager (EUC Manager)

A Bachelor’s or Higher Degree is the minimum entry required for the position

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Job Description

• Skill Set : End User Computing for Windows

Infrastructure Operations Manager (EUC Manager)

Job Summary

Seeking an experienced Infrastructure Operations Manager with strong expertise in Windows End User Computing (EUC) and Infrastructure Management. The ideal candidate will lead infrastructure teams, drive operational excellence, manage enterprise Windows environments, and ensure high system availability, performance, and security.

Key Responsibilities

• Lead and mentor a team of Infrastructure Engineers.
• Manage Windows End User Computing (EUC) environments.
• Oversee infrastructure operations including Servers, Storage, and Networking.
• Ensure high availability, performance, and reliability of IT systems.
• Develop and enforce system administration, security, and support best practices.
• Collaborate with cross-functional teams to resolve technical issues.
• Drive automation and process improvements.
• Monitor system performance and implement optimization initiatives.
• Maintain infrastructure documentation, configurations, and operational procedures.
• Evaluate emerging technologies and recommend improvements.

Mandatory Skills

• End User Computing (EUC) – Windows Environment
• Windows Infrastructure Administration
• Active Directory (AD)
• Group Policy (GPO)
• Windows Server Administration
• Infrastructure Operations Management
• Server, Storage & Networking Management
• PowerShell Scripting / Automation
• Incident, Problem & Change Management
• Stakeholder Management

Preferred Skills

• VMware / Hyper-V
• ITIL Framework
• Security & Compliance Standards
• ITIL Certification

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.
• 7-10 years of Infrastructure Operations experience.
• Strong experience supporting Windows-based enterprise environments.
• Proven experience managing infrastructure teams and projects.
• Experience with automation and operational optimization.
• Strong analytical, communication, and problem-solving skills.

The pay range for this role is $80,000 - $90,000*per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insuranceand paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator [e-mail] .