End User Support Onsite Engineer

Infosys Limited; Burlington (VT); On-site; USD 64,000 - 83,000; Full time

Benefits offered by this job

Disability insurance

Health reimbursement accounts

401(k) plan

Job summary

Infosys Limited is seeking a Technology Consultant 1 in the US to support end users, primarily via deskside actions, Windows 10/11 and Office 365, with VIP client handling. You will document requirements, assist in design discussions, and help deploy new software features while maintaining system health.

Role requires relocation/travel to work/project location and sponsorship is not provided. Competitive benefits accompany a full-time employment with Infosys.

Qualifications

• Experience in EUC H&F Support (End User Compute – Deskside Support).
• Support and troubleshooting of Windows 10 & 11 OS, Microsoft O365 applications.
• Good customer handling and VIP (Concierge) support experience.
• Install, troubleshoot and repair desktop/laptop issues (hardware/software).
• Basic troubleshooting of conference devices/projectors/meeting rooms.
• SCCM client end installation & troubleshooting knowledge.
• Basic networking knowledge and Active Directory.
• Document all support activity in IT incident/fulfillment tool (SNOW).

Responsibilities

• Assist in conducting targeted interviews/workshops to capture user needs and document requirements.
• Participate in design discussions to capture software specifications and document processes.
• Develop, refine, and document code for new software applications per design specs.
• Execute test plans, analyze results, and report defects to improve software performance.
• Support integration of new software features and transitions within the existing system.
• Monitor and troubleshoot live applications and document maintenance steps.
• Document coding practices, testing methodologies, and technical solutions to enrich team knowledge.

Skills

EUC H&F Support

VIP/Concierge support

Customer service

Education

Bachelor’s degree or foreign equivalent

Tools

SCCM

Office 365

Windows 10/11

ServiceNow (SNOW)

Active Directory

Job description

Technology|Microsoft Technologies|Windows OS

Technical Skills 2

Technology|EUC-Patching_and_Distribution|SCCM

Technical Skills 3

Technology|Messaging and Collaboration Administration|Office 365

Salary min

64162

Salary max

83411

Overview

The Infosys Communications, Media, and Technology (CMT) unit is a dynamic and innovative division dedicated to driving digital transformation and growth for clients in the telecommunications, media, and technology sectors. Our vision is to become the strategic and trusted partner for our clients by enabling their digital transformation and growth. We achieve this by leading technological changes. Join us to be part of a team that leverages deep industry insights and strategic leadership to deliver innovation-led transformation through digital, cloud, and AI-first solutions.We are committed to building and nurturing a high-impact partner ecosystem and driving long-term, strategic client relationships.

In the assigned Job Role of Technology Consultant 1, your Area Of Responsibility will be as below:

• Assist in conducting targeted interviews and workshops to capture user needs, and ensure accurate documentation of stakeholder requirements
• Participate in design discussions to capture software specifications, and aid in creation of process documentation.
• Develop, refine, and document code for new software applications, following detailed design specifications to meet user requirements
• Execute test plans, analyse outcomes, and report defects to the development team, to facilitate enhancement of software performance
• Support the integration of new software features, facilitating smooth transitions within the existing system infrastructure
• Monitor and troubleshoot live applications, ensuring prompt resolution of issues and creation of comprehensive documentation for ongoing system maintenance
• Systematically document coding practices, testing methodologies, and technical solutions, thereby enriching team's knowledge repository

Your contribution to the team:

• An agile mindset with effective communication and problem-solving skills.
• The ability to work on majority of the areas as part of SDLC lifecycle
• Passion for innovating solutions that drive progress and meet future challenges.
• A proactive approach to monitoring and resolving production issues before they
• Commitment to continuous learning, knowledge sharing, and fostering team development

Required Skill and Experience

• Experience in EUC H&F Support (End User Compute – Deskside Support)
• Support and troubleshooting of Windows 10 & 11 Operating system, Microsoft O365 applications.
• Good customer handling skill and prior experience in Concierge (VIP Users) support
• Install, troubleshoot and repair desktop/laptop issues (both hardware/software)
• Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.
• SCCM client end installation & troubleshooting knowledge
• Basic knowledge of Networking and Active Directory
• Must have right attitude and customer centric approach.
• Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)

Preferred Skill and Experience

• Incident, Service Request, and Problem Management (ITIL)
• Customer Service and Communication Skills
• Vendor Coordination
• Documentation and SOP Creation
• Ability to work independently and manage onsite priorities
• Collaboration with Infrastructure, Security, and Engineering Teams.

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.