Field Support Engineer

Tech Mahindra; Vancouver, Northern (WA, KY); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Paid time off

Job summary

Tech Mahindra is seeking a skilled Image & OS Deployment Specialist in the United States. The role focuses on creating, testing, maintaining, and supporting standard Windows desktop and laptop images in line with enterprise standards.

You will deploy OS images, validate configurations, and ensure compatibility with applications and security controls. You will coordinate packaging, provisioning, and deployment activities, maintain release records, and contribute to image documentation.

Qualifications

• Bachelor’s or Higher Degree is the minimum entry required.
• Experience creating, maintaining, testing, and deploying enterprise desktop images.
• Experience with OS deployment, image refresh, and device provisioning activities.
• Knowledge of desktop application packaging and software deployment concepts.
• Experience supporting enterprise endpoint standards, configurations, and lifecycle management.
• Strong troubleshooting, documentation, and communication skills.

Responsibilities

• Create, test, maintain, update, and support standard Windows desktop and laptop images.
• Review and develop standardized endpoint images aligned with enterprise standards and approved configurations.
• Deploy operating system images to desktops and laptops using approved enterprise image deployment processes.
• Validate image functionality, application compatibility, security controls, and operating system configurations prior to deployment.
• Support device provisioning, configuration, software installation, and operating system deployment activities.
• Create and maintain image documentation, build procedures, testing results, and release records.
• Support hardware refresh, replacement, migration, deployment, and re-imaging activities.
• Coordinate with application owners and support teams to ensure software packages are compatible with standard desktop images.
• Test and certify image updates, patches, drivers, and software releases before production deployment.
• Maintain image versions and support release management activities for desktop image updates.
• Ensure all image configurations comply with customer security, operational, and configuration management standards.

Skills

Windows imaging

OS deployment

Device provisioning

Image testing

Software packaging concepts

Documentation

Troubleshooting

Communication

Education

Bachelor's degree or higher

Job description

A Bachelor’s or Higher Degree is the minimum entry required for the position

• Create, test, maintain, update, and support standard Windows desktop and laptop images.
• Review and develop standardized endpoint images aligned with enterprise standards and approved configurations.
• Deploy operating system images to desktops and laptops using approved enterprise image deployment processes.
• Validate image functionality, application compatibility, security controls, and operating system configurations prior to deployment.
• Support device provisioning, configuration, software installation, and operating system deployment activities.
• Create and maintain image documentation, build procedures, testing results, and release records.
• Support hardware refresh, replacement, migration, deployment, and re-imaging activities.
• Coordinate with application owners and support teams to ensure software packages are compatible with standard desktop images.
• Test and certify image updates, patches, drivers, and software releases before production deployment.
• Maintain image versions and support release management activities for desktop image updates.
• Ensure all image configurations comply with customer security, operational, and configuration management standards.

Required Skills

• Strong experience in Windows desktop and laptop imaging.
• Experience creating, maintaining, testing, and deploying enterprise desktop images.
• Experience with OS deployment, image refresh, and device provisioning activities.
• Knowledge of desktop application packaging and software deployment concepts.
• Experience supporting enterprise endpoint standards, configurations, and lifecycle management.
• Strong troubleshooting, documentation, and communication skills.

The pay range for this role is $65,000 - $70,000*per annum including any bonuses or variable pay.

Tech Mahindra also offers benefits like

• medical
• vision
• dental
• life
• disability insuranceand paid time off (including holidays, parental leave, and sick leave, as required by law)

Ask our recruiters for more details on our Benefits package.

“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator [e-mail] .”