Infrastructure Operations Lead: Cloud, Security & Resilience

Sorenson Communications, LLC; Taylorsville (UT); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Paid vacation

Paid sick time

Paid holidays

401k match

Medical insurance

Dental/vision coverage

HSA match

Learning & development

Employee resource groups

Job summary

Sorenson Communications, LLC seeks an Infrastructure Operations Manager to deliver reliable, secure infrastructure across on-prem, data center, and cloud environments. You will lead teams responsible for network, systems, platform, and service operations, aligning capabilities with business priorities and risk controls.

Responsibilities include incident response, capacity planning, circuit management, and continuous improvement to support resilient operations. Travel is <25% and a Bachelor's degree plus 7 years experience are expected.

Qualifications

• Bachelor's degree in IT, CS, or related field; 7 years enterprise infra ops.
• 3+ years leading technical teams and major infrastructure initiatives.
• Preferred ITIL, PMP, CISSP or cloud/security credentials.
• Strong incident management, risk assessment, and governance.
• Excellent cross-functional communication and leadership.

Responsibilities

• Manage compute, storage, virtualization, data center, and supporting infrastructure.
• Execute infrastructure refresh and modernization strategies.
• Plan and execute infrastructure migrations, relocations, and decommissioning.
• Provide IAM security across cloud, on-prem, network, and privileged environments.
• Oversee privileged access, MFA, SSO, service accounts, and emergency access.
• Drive patching, vulnerability remediation, certificate lifecycle, and hardening.
• Ensure vendor support and security lifecycles for infra technologies.
• Support business continuity, disaster recovery, backup, audit, and compliance.
• Lead complex infrastructure issues, major incidents, and escalations.
• Conduct root-cause analysis and preventive actions for recurring incidents.
• Complete other duties and projects as assigned.

Skills

Compute & storage

Virtualization

Data center

Cloud infrastructure

Identity & Access Management

Security hardening

Incident management

Root-cause analysis

Project planning

Team leadership

Communication skills

Education

Bachelor's degree in IT/CS/IS/Engineering

Graduate degree

ITIL certification

PMP

CISSP

Azure/AWS/Google Cloud

VMware

Tools

VMware

Microsoft Azure

AWS

Google Cloud

Job description

Sorenson Communications, LLC seeks an Infrastructure Operations Manager to deliver reliable, secure infrastructure across on-prem, data center, and cloud environments. You will lead teams responsible for network, systems, platform, and service operations, aligning capabilities with business priorities and risk controls.

Responsibilities include incident response, capacity planning, circuit management, and continuous improvement to support resilient operations. Travel is <25% and a Bachelor's degree plus 7 years experience are expected.