Infra Ops Engineer: Windows, DNS & Cloud

CaptionCall, LLC; Salt Lake City (UT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid vacation

Paid sick time

Paid holidays

401k with 6% match

Medical/dental/vision insurance

Virtual care

HSA company match

Learning and career development

Job summary

Sorenson Communications is seeking an Infrastructure Operations Engineer to support reliable, secure infrastructure across on‑premises data centers and cloud environments. You will manage DNS, Active Directory, and SSL/TLS renewals while handling day‑to‑day operations, incidents, and lifecycle activities.

You will work with cross‑functional teams to ensure service availability. The role involves an on‑call rotation, collaboration with network, security, and application teams, and a strong

Qualifications

• Minimum 3 years of experience supporting enterprise infrastructure operations (Windows Server, Linux, AD, DNS).
• Minimum 1 year of experience supporting production cloud environments or hybrid infrastructure.
• Preferred MS, cloud, networking, or IT service management certifications.

Responsibilities

• Manage Windows and Linux production environments.
• Administer, monitor, and troubleshoot DNS services for internal/external name resolution.
• Manage Active Directory user objects, Group Policy, authentication, replication, and domain health.
• Perform on-premises data center activities including server support, hardware installation, cabling, rack documentation, and vendor engagement.
• Own and coordinate SSL/TLS certificate inventory, renewal, deployment, validation, and expiration monitoring.
• Support cloud-hosted infrastructure and participate in on-call rotation, incident response, and recovery.
• Troubleshoot issues across server, directory, DNS, certificate, network, and cloud service layers.
• Apply patching, configuration, security, backup, recovery, and lifecycle management standards.
• Maintain up-to-date operational documentation, diagrams, inventories, and procedures.
• Collaborate with network, security, cloud, application teams on changes and improvements.
• Demonstrate automation and scripting capabilities to improve operations.

Skills

Automation and Scripting

Analytical thinking

Communication skills

Ownership

Team player

Education

Associate degree in IT/CS/Network Administration

Bachelor's degree preferred

Tools

Active Directory

Windows Server

Linux

Cloud platforms (Azure/AWS/GA)

Job description

Sorenson Communications is seeking an Infrastructure Operations Engineer to support reliable, secure infrastructure across on‑premises data centers and cloud environments. You will manage DNS, Active Directory, and SSL/TLS renewals while handling day‑to‑day operations, incidents, and lifecycle activities.

You will work with cross‑functional teams to ensure service availability. The role involves an on‑call rotation, collaboration with network, security, and application teams, and a strong