Infrastructure Operations Engineer – DNS, AD & Cloud

Sorenson Communications, LLC; Salt Lake City (UT); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Paid vacation time

401k with 6% match

Medical insurance (nationwide)

Job summary

Sorenson Communications, LLC in Salt Lake City, UT is seeking an Infrastructure Operations Engineer to support reliable, secure infrastructure across on-premises data centers and cloud production environments. This role manages DNS, Active Directory, and SSL/TLS certificates, and participates in on-call rotation, incident response, and cross-team collaboration to maintain service availability.

The position requires automation experience, strong troubleshooting, documentation, and the ability to

Qualifications

• Minimum 3 years of experience supporting enterprise infrastructure operations (Windows Server, Linux, Active Directory, DNS, data center systems).
• Minimum 1 year of experience supporting production cloud environments or hybrid infrastructure.
• Minimum of a 2-year Associate Degree in Information Technology, Computer Science, Network Administration, or related field; relevant professional experience may substitute for education.
• Preferred 4-year Bachelor’s Degree and related certifications (Microsoft, cloud, networking, IT service management).

Responsibilities

• Administer, monitor, and troubleshoot DNS services to support internal and external name resolution.
• Manage Active Directory services, including user and computer objects, Group Policy, authentication, replication, and domain health.
• Perform on-premises data center activities, including server support, hardware installation and replacement, cabling coordination, and rack documentation.
• Own and coordinate SSL/TLS certificate inventory, renewal, deployment, validation, and expiration monitoring.
• Support production infrastructure hosted in cloud environments and assist with operational monitoring, incident response, maintenance, and recovery.
• Participate in the on-call rotation and respond promptly to alerts, service interruptions, and escalated production issues.
• Troubleshoot infrastructure and connectivity issues across server, directory, DNS, certificate, network, and cloud service layers.
• Apply patching, configuration, security, backup, recovery, and lifecycle-management standards to assigned infrastructure platforms.
• Maintain accurate operational documentation, diagrams, inventories, procedures, and incident records.
• Collaborate with network, security, cloud, application, and service teams on changes, problem resolution, capacity planning, and continuous improvement.
• Automation and Scripting Experience Required.

Skills

On-call support

Incident response

Documentation

Troubleshooting

Analytical thinking

Communication

Education

Associate degree in IT / related field

Bachelor's degree preferred

Tools

Active Directory

Windows Server

Linux

DNS

SSL/TLS certificates

Cloud platforms (Azure/AWS/GCP)

IAM

Job description

Sorenson Communications, LLC in Salt Lake City, UT is seeking an Infrastructure Operations Engineer to support reliable, secure infrastructure across on-premises data centers and cloud production environments. This role manages DNS, Active Directory, and SSL/TLS certificates, and participates in on-call rotation, incident response, and cross-team collaboration to maintain service availability.

The position requires automation experience, strong troubleshooting, documentation, and the ability to