Infrastructure Documentation Specialist

Techhuman; Springfield (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

TechHuman is seeking an IT Technical Writer to preserve critical operational knowledge across Infrastructure and Operations teams. This role focuses on translating technical terminology, systems, and processes into clear documentation that new team members can easily follow.

The analyst will work with engineers, administrators, and subject matter experts to capture undocumented knowledge, identify operational risks, and recommend opportunities to standardize processes.

Qualifications

• 5+ years of technical writing or IT documentation experience.
• Hands-on experience authoring technical documentation, including SOPs, runbooks, knowledge articles, and system documentation.
• Basic understanding of enterprise infrastructure and IT systems.
• Self-directed, proactive, collaborative across teams.
• Experience with Confluence, Word, ServiceNow, or similar platforms.

Responsibilities

• Shadow engineers and administrators, interview SMEs, and document critical operational knowledge.
• Create and maintain technical documentation, including SOPs, runbooks, knowledge articles, and system documentation.
• Document infrastructure across Linux, Windows, cloud environments, networking, compute, virtualization, and storage.
• Identify undocumented dependencies, manual processes, and operational risks.
• Recommend opportunities to improve documentation and standardize processes.

Skills

Technical writing

Documentation platforms

Confluence

ServiceNow

Infrastructure literacy

Tools

Confluence

Microsoft Word

ServiceNow

Lucidchart/Visio

Job description

TechHuman is seeking an IT Technical Writer to preserve critical operational knowledge across Infrastructure and Operations teams. This role focuses on translating technical terminology, systems, and processes into clear documentation that new team members can easily follow.

The analyst will work with engineers, administrators, and subject matter experts to capture undocumented knowledge, identify operational risks, and recommend opportunities to standardize processes.