Process Analyst

Techhuman; Springfield (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

TechHuman is seeking an IT Technical Writer to preserve critical operational knowledge across Infrastructure and Operations teams. This role focuses on translating technical terminology, systems, and processes into clear documentation that new team members can easily follow.

The analyst will work with engineers, administrators, and subject matter experts to capture undocumented knowledge, identify operational risks, and recommend opportunities to standardize processes.

Qualifications

• 5+ years of technical writing or IT documentation experience.
• Hands-on experience authoring technical documentation, including SOPs, runbooks, knowledge articles, and system documentation.
• Basic understanding of enterprise infrastructure and IT systems.
• Self-directed, proactive, collaborative across teams.
• Experience with Confluence, Word, ServiceNow, or similar platforms.

Responsibilities

• Shadow engineers and administrators, interview SMEs, and document critical operational knowledge.
• Create and maintain technical documentation, including SOPs, runbooks, knowledge articles, and system documentation.
• Document infrastructure across Linux, Windows, cloud environments, networking, compute, virtualization, and storage.
• Identify undocumented dependencies, manual processes, and operational risks.
• Recommend opportunities to improve documentation and standardize processes.

Skills

Technical writing

Documentation platforms

Confluence

ServiceNow

Infrastructure literacy

Tools

Confluence

Microsoft Word

ServiceNow

Lucidchart/Visio

Job description

We are seeking an IT Technical Writer to preserve critical operational knowledge across Infrastructure and Operations teams. This role focuses on translating technical terminology, systems, and processes into clear documentation that new team members can easily follow. The analyst will work with engineers, administrators, and subject matter experts to capture undocumented knowledge, identify operational risks, and recommend opportunities to standardize processes.

Responsibilities

• Shadow engineers and administrators, interview subject matter experts, and document critical operational knowledge.
• Create and maintain technical documentation, including SOPs, runbooks, knowledge articles, and system documentation.
• Document infrastructure across Linux, Windows, cloud environments, networking, compute, virtualization, and storage.
• Identify undocumented dependencies, manual processes, and operational risks.
• Recommend opportunities to improve documentation, standardize processes, and support knowledge transfer across teams.

Must Haves

• 5+ years of technical writing or IT documentation experience.
• Hands-on experience authoring technical documentation, including SOPs, runbooks, knowledge articles, and system documentation.
• Basic understanding of enterprise infrastructure and/or other IT systems.
• Self-directed, proactive, positive worker able to collaborate across teams.
• Experience with Confluence, Word, ServiceNow, or similar documentation platforms.

Nice-to-Haves

• Infrastructure individual contributor (IC) background, such as systems administration or systems/network engineering.
• Technical writing experience within any IT discipline.
• Experience with Linux, Windows/Active Directory, GCP, networking, virtualization, storage, or iSeries.
• Process mapping experience using Lucidchart or Visio.
• Specific experience with Confluence.
• Business analysis, process improvement, Lean/Six Sigma, or ITIL experience.
• Experience with knowledge management or knowledge transfer programs.
• Technical writing certification.

TechHuman is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), age, national origin, citizenship status, disability, genetic information, marital status, military status, protected veteran status, or any other stat