Infra Monitoring Specialist — 24/7 Coverage

WillDom Global, LLC.; Boca Raton (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

WillDom Global, LLC. is seeking Infrastructure Monitoring Analysts with 2–3 years of hands-on experience in monitoring, troubleshooting, and supporting enterprise server, client, and network infrastructure.

The ideal candidate will have a T-shaped background with core expertise in one domain (server/client or networking) and practical knowledge in the other. Responsibilities include validating alerts, collecting diagnostic evidence, and isolating incident sources before escalation.

Qualifications

• 2–3 years hands-on experience in monitoring, troubleshooting, and supporting enterprise server, client, and network infrastructure.
• Strong in network with practical knowledge of servers; able to isolate issues across OS, virtualization, storage, and network layers.
• Familiarity with ITSM processes and incident documentation; experience with ServiceNow or similar platforms.

Responsibilities

• Monitor day-to-day server, virtualization, storage, backups, and network operations to ensure service availability.
• Validate alerts, perform root-cause analysis, and triage incidents across the infrastructure stack.
• Serve as Tier 2 escalation point for OT server, client, and network incidents.
• Document diagnostics, evidence, and remediation steps in ServiceNow before escalation.
• Verify patching and health post-reboot; execute operational checklists.
• Contribute to monitoring optimization and internal technical documentation.

Skills

Server/Client Infra

Network Infra

Monitoring Tools

ITSM & ServiceNow

Tools

SolarWinds

Zabbix

SCOM

ServiceNow

Wireshark

Job description

WillDom Global, LLC. is seeking Infrastructure Monitoring Analysts with 2–3 years of hands-on experience in monitoring, troubleshooting, and supporting enterprise server, client, and network infrastructure.

The ideal candidate will have a T-shaped background with core expertise in one domain (server/client or networking) and practical knowledge in the other. Responsibilities include validating alerts, collecting diagnostic evidence, and isolating incident sources before escalation.