Infra Engineer III: AI-Driven Reliability & CloudOps

JPMorgan Chase & Co.; Utah; On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. seeks an Infrastructure Engineer III to advance reliability across production. You will apply strong technical knowledge to manage releases, runbooks, and complex infrastructure tasks in a Security-focused environment.

You will operate in a cross-functional setting with SRE, networking, and release teams, using Jira/Confluence and AI-assisted tooling to improve capacity, monitoring, and documentation while maintaining strict data sensitivity standards.

Qualifications

• Formal training or certification on infrastructure engineering concepts.
• Supported enterprise application platforms across production and non-production environments.
• Executed controlled deployments, service restarts, version upgrades, and rollback-aware changes.
• Operated and troubleshot application-hosting infrastructure on Windows and/or Linux servers.
• Followed, maintained, and improved runbooks, release steps, and operational procedures.
• Diagnosed and resolved platform/service incidents under time pressure.
• Coordinated with engineering, SRE, infrastructure, networking, release management, and support teams.
• Used Jira, Confluence, and operational tooling to document and track work, with AI capabilities and data-sensitivity awareness.
• Demonstrated experience using enterprise-authorized AI capabilities within infrastructure workflows.
• Ability to review and validate AI-assisted recommendations, ensuring resiliency and security.

Responsibilities

• Execute configuration, operational changes, and application/platform releases across production and lower environments, including post-deployment validation.
• Operate and support production reliability through day-to-day support, incident troubleshooting, and knowledge transfer to reduce key-person dependency.
• Manage and support user endpoint devices and applications, including provisioning and supporting VDI/virtual desktops.
• Apply technical problem-solving to moderate-scope initiatives focused on scaling data and systems, with end-to-end monitoring and escalation as needed.
• Drive capacity processes with teams to identify recurring risks and use AI to accelerate monitoring and documentation while ensuring security requirements.
• Use enterprise-authorized AI capabilities to accelerate monitoring and capacity analysis and document outputs with data sensitivity awareness.
• Apply reuse-first, AI-assisted approaches to identify recurring capacity risks and improve remediation workflows aligned to resiliency and security.

Skills

Incident troubleshooting

Capacity analysis

Documentation & runbooks

Cross-functional collaboration

AI-assisted decision making

Security & resiliency awareness

Education

Infrastructure engineering certification

Tools

Jira

Confluence

Ansible

Jenkins

Azure DevOps

Harness.io

TeamCity

Job description

JPMorgan Chase & Co. seeks an Infrastructure Engineer III to advance reliability across production. You will apply strong technical knowledge to manage releases, runbooks, and complex infrastructure tasks in a Security-focused environment.

You will operate in a cross-functional setting with SRE, networking, and release teams, using Jira/Confluence and AI-assisted tooling to improve capacity, monitoring, and documentation while maintaining strict data sensitivity standards.