Information Technology Technician

Pomeroy; Irvine (CA); On-site; USD 48,000 - 51,000; Full time

Job summary

Pomeroy in Irvine, CA is seeking a PC Technician for a 2-3 month project. You will image, load, configure, and update software on desktops and laptops, assist with device cleanup and asset tracking, and troubleshoot issues in the Windows environment. Documentation of actions in the Help Desk system is required.

The role demands excellent customer service, strong written and verbal English communication, and the ability to move between work sites, including stairs and long walks.

Qualifications

• Excellent understanding of technology and the client role within IT infrastructure.
• Strong customer service skills with urgency and empathy.
• Exceptional written and verbal communication skills in English.
• Ability to walk/stand/move between sites; physical requirements apply.

Responsibilities

• Image, load, configure, and update software on desktops/laptops and other devices.
• Assist with device cleanup including asset tracking and recycling.
• Troubleshoot desktop/laptop issues and document actions in Help Desk.
• Load/reload and update antivirus software on desktops/laptops as required.

Skills

Tech aptitude

Customer service

English communication

Written/verbal communication

Job description

We are currently seeking a PC Technician in the Irvine, CA area for a 2-3 month project.

Pay rate: $35-$37/hr

Responsibilities:

• Image, load, configure, and update software on desktop/laptop and other devices.
• Assist with device cleanup including asset tracking and recycling
• Troubleshoot any problems or issues that arise with desktops/laptops.
• Document any troubleshooting and corrective actions taken to resolve Windows desktop/laptop issues in the Help Desk system.
• Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required.

Skills:

• Excellent understanding of technology and the role of the \"client\" in relation to the larger IT infrastructure.
• Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.
• Must possess exceptional written and verbal communication skills (in English).
• Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.