Desktop Support Technician

Pomeroy Technologies LLC.; Irvine (CA); Hybrid; USD 25,000 - 39,000; Part time

Job summary

Pomeroy Technologies LLC. in Irvine, CA is seeking a PC Technician to support desktop and laptop devices, imaging and software configuration, and antivirus updates.

The role emphasizes clear communication with users and proper documentation of issues and fixes, with a focus on asset tracking and end-user support. The position is temporary and requires physical mobility, including lifting up to 35 pounds, and the ability to move between work sites as needed.

Qualifications

• Experience troubleshooting Windows desktops and laptops.
• Ability to image, configure, and update software on devices.
• Strong communication and empathy for users.

Responsibilities

• Image, load, configure, and update software on desktop/laptop and other devices.
• Assist with device cleanup including asset tracking and recycling.
• Troubleshoot any problems or issues that arise with desktops/laptops.
• Document any troubleshooting and corrective actions taken to resolve Windows desktop/laptop issues in the Help Desk system.
• Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required.

Skills

Technical understanding

Customer service

English proficiency

Mobility/physical stamina

Problem solving

Job description

We are currently seeking a PC Technician in the Irvine, CA.

Responsibilities:

• Image, load, configure, and update software on desktop/laptop and other devices.
• Assist with device cleanup including asset tracking and recycling
• Troubleshoot any problems or issues that arise with desktops/laptops.
• Document any troubleshooting and corrective actions taken to resolve Windows desktop/laptop issues in the Help Desk system.
• Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required.

Skills:

• Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.
• Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.
• Must possess exceptional written and verbal communication skills (in English).
• Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The ability to lift and move 35 pounds.

Position Type

Temporary

Location

Irvine, CA

Area of Interest

IT

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