Personal Computer Technician

Revel IT; Columbus (OH); On-site; USD 44,083 - 49,593; Full time

Job summary

An established industry player is seeking a skilled PC Technician for a 12+ month contract role. This position focuses on Tier 2 troubleshooting and problem resolution for a Service Desk, involving installation and ongoing support of desktop systems and video conferencing equipment. The ideal candidate will engage in IT projects, manage technology assets, and contribute to documentation efforts. If you have a passion for technology and enjoy supporting users in a dynamic environment, this opportunity is perfect for you. Join a team where your skills will make a significant impact on IT operations and user satisfaction.

Qualifications

• Experience with Tier 2 troubleshooting and incident resolution.
• Knowledge of desktop support and hardware provisioning.

Responsibilities

• Install, configure, and support desktop computers and peripherals.
• Track end user technology assets and maintain CMDB records.
• Lead and coach associate level PC Technicians.

Skills

Tier 2 troubleshooting

Problem resolution

Incident management

Desktop support

Video conferencing support

Documentation

Coaching

Education

Relevant IT certifications

Associate's degree in IT or related field

Tools

Jira Service Management

Microsoft Intune

Job description

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This range is provided by Revel IT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$32.00/hr - $36.00/hr

Our direct client has a need for a PC Technician for a 12+ month contract opening to perform Tier 2 troubleshooting and problem and incident resolution support for the client's Service Desk. Responsibility includes incident and request processing that is assigned via Jira Service Management. Requests include provisioning of accessory hardware, software deployments, deskside support break/fix and conference room equipment support.

Responsibilities:

• Responsible for installation, configuration and ongoing support of desktop computers, peripherals, and video conferencing equipment.
• Responsible for tracking corporate end user technology assets throughout lifecycle and maintain CMDB records accordingly.
• Actively participates as a resource on IT projects and may be called on to contribute to efforts, such as computer deployments, OS upgrades and migrations, infrastructure upgrades, application upgrades, technology lifecycle refreshes and continuous improvement efforts.
• Performs computer imaging, configuration, profile migration and software deployment using deployment tools such as Microsoft Intune.
• Contributes and maintains currency for documentation of standard operating procedures and knowledge base. Adheres to established SLA's and is responsive to performance metrics.
• Assist in leading and coaching/development of associate level PC Technicians.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting