Information Technology System Administrator

Idexcel; Southaven (MS); On-site; USD 70,000 - 110,000; Full time

Job summary

Idexcel in Southaven, MS is seeking an experienced On-Site Service Engineer to provide hands-on support for enterprise servers and hardware, including next-generation AI infrastructure. This is a hands-on server hardware / break‑fix role.

You will diagnose, repair, replace components, perform rack-and-stack, BIOS/firmware updates with iDRAC, and work with customers and internal teams. Travel and on-call coverage are required.

Qualifications

• 3+ years of hands-on enterprise server/data center hardware experience.
• Experience installing, diagnosing, repairing, and replacing server components.
• Experience with server hardware, rack-mounted systems, and break-fix.
• Strong knowledge of server architecture and hardware troubleshooting.
• Experience with BIOS/firmware and server management tools.
• Familiarity with Linux or similar OS.
• Strong troubleshooting and communication skills.
• Comfortable working independently in a customer-facing environment.
• Ability to lift up to 50 lbs.
• Ability to travel to customer sites and support on-call schedules.

Responsibilities

• Support Dell PowerEdge and other enterprise servers
• Diagnose, repair, replace, and maintain server hardware
• Replace and troubleshoot DIMMs, CPUs, PSUs, HDDs/SSDs, RAID/HBA, NICs, fans, PCIe components, GPUs, and system boards
• Perform rack-and-stack, server installation, cabling, and hardware configuration
• Troubleshoot BIOS, firmware, hardware diagnostics, and operating systems
• Perform BIOS/firmware updates using Dell iDRAC or similar tools
• Perform break/fix and preventive maintenance
• Work with customers and internal technical teams to resolve issues
• Document troubleshooting, repairs, component replacements, and resolutions
• Participate in on‑call and extended coverage

Skills

Hands-on hardware

Server troubleshooting

Linux OS

Customer-facing

On-call readiness

Travel-ready

Lift 50 lbs

Education

Associate/Bachelor degree in IT

Tools

Dell iDRAC

iDRAC

iLO

Job description

Location: Southaven, MS

Off-hours shifts: May be available; assigned shifts will remain consistent

Job Description

Seeking an experienced On-Site Service Engineer (OSE) to provide hands‑on support for enterprise data center servers and hardware, including next‑generation AI infrastructure.

This is a hands‑on server hardware / break‑fix role.

Key Responsibilities

• Support Dell PowerEdge and other enterprise servers
• Diagnose, repair, replace, and maintain server hardware
• Replace and troubleshoot DIMMs, CPUs, PSUs, HDDs/SSDs, RAID/HBA, NICs, fans, PCIe components, GPUs, and system boards
• Perform rack-and-stack, server installation, cabling, and hardware configuration
• Troubleshoot BIOS, firmware, hardware diagnostics, and operating systems
• Perform BIOS/firmware updates using Dell iDRAC or similar tools
• Perform break/fix and preventive maintenance
• Work with customers and internal technical teams to resolve issues
• Document troubleshooting, repairs, component replacements, and resolutions
• Participate in on‑call and extended coverage

Required Qualifications

• 3+ years of hands‑on enterprise server/data center hardware experience
• Direct experience installing, diagnosing, repairing, and replacing server components
• Experience with server hardware, rack‑mounted systems, and break‑fix
• Strong knowledge of server architecture and hardware troubleshooting
• Experience with BIOS/firmware and server management tools
• Familiarity with Linux or similar OS
• Strong troubleshooting and communication skills
• Comfortable working independently in a customer‑facing environment
• Ability to lift up to 50 lbs.
• Ability to travel to customer sites and support on‑call schedules

Preferred

• Dell PowerEdge experience
• Dell or other enterprise hardware certifications
• iDRAC, iLO, or similar experience
• Data center operations, rack/stack, structured cabling, or server deployment experience
• Associate’s/Bachelor’s degree in IT, Computer Science, or related field