Data Center Service Engineer

Indotronix; Southaven (MS); On-site; USD 55,000 - 62,000; Full time

Job summary

Indotronix is seeking a Data Center Service Engineer in Southaven, MS to provide on-site hardware support for Dell PowerEdge servers. You will diagnose, repair, and replace server components, perform BIOS updates, and work with Dell iDRAC and other management tools.

The role requires hands-on data center experience, strong troubleshooting, and ability to lift up to 50 lbs. You'll join a long-term contract to hire arrangement with daytime hours and occasional on-call shifts, traveling not

Qualifications

• 3+ years of hands-on experience supporting enterprise servers and data center hardware.
• Experience troubleshooting components (memory, CPUs, power supplies, RAID/HBA, NICs, fans).
• Experience with rack-mounted servers in data center or customer environment.
• Ability to lift up to 50 lbs and travel to customer sites.

Responsibilities

• Provide on-site technical support for Dell PowerEdge and enterprise servers.
• Diagnose and resolve server hardware failures to minimize downtime.
• Perform hardware installation, removal, and cabling.
• Triage BIOS/firmware issues and use server management tools.
• Document service activities and resolutions.
• Communicate status with customers and internal teams.

Skills

Server hardware experience

Rack-mounted servers

Hardware installation/removal

BIOS/firmware troubleshooting

Customer-facing communication

Dell iDRAC usage

Tools

Dell iDRAC

Server management tools

Job description

Job Description

Job Description

Position: Data Center Service Engineer

Location: Southaven MS 38671

** Duration: long term contract to hire**

** Pay rate range $41.61/hr on w2**

** Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.**

** Travel: No**

What You’ll Do:

Provide on-site technical support for Dell PowerEdge and other enterprise server hardware

Diagnose and resolve server hardware failures and system issues to minimize customer downtime

Perform hands-on hardware installation, removal, replacement, and repair, including:

Memory/DIMMs

CPUs/processors

Power supplies

Fans and cooling components

Hard drives/SSDs

RAID/HBA components

NICs and other PCIe components

GPUs and accelerator hardware

Motherboards/system boards and other server components

Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration

Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics

Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms

Execute both reactive break/fix and preventive maintenance following established procedures

Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources

Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution

Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details

Escalate complex technical issues when appropriate

Participate in on-call rotations and provide extended coverage as required

What You Bring – Required

3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure. Direct, hands-on experience physically working on server hardware — installing, removing, diagnosing, repairing, or replacing server components

Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs

Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment

Strong understanding of server hardware architecture and troubleshooting methodology

Experience with hardware diagnostics, BIOS/firmware, and server management tools

Familiarity with Linux or similar operating systems

Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues, Comfortable working independently in a customer-facing environment

Ability to clearly communicate technical issues and resolutions to customers and internal teams

Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules

Company Description

About Indotronix: Delivering staffing services to Fortune 500 companies and government agencies for over 35 years.