Information Technology Support Technician

SDI International Corp.; Town of Hartland (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

SDI International Corp. seeks an Integration Technician to assist in building, configuring, and testing digital and physical solutions for healthcare IT. The role emphasizes patient safety, data confidentiality, and adherence to quality processes.

Responsibilities include hands-on setup of Windows workstations, production builds via ERP, and thorough documentation. The candidate will work with cross-functional teams and partners to ensure a seamless integration experience and continuous process

Qualifications

• Experience configuring Windows workstations.
• Familiarity with hardware and software platforms.
• Knowledge of QA/QMS procedures and patient data confidentiality.

Responsibilities

• Basic configuration to Windows workstations.
• Production Builds in-house per sales orders processed through ERP.
• Build, configure, and test virtual and physical solutions in house.
• Follow Build/Installation procedures and complete QMS checklists.
• Provide partners with a positive and successful integration experience.
• Perform electronic and network tests per procedures.
• Maintain detailed electronic documentation (DHRs).
• Utilize equipment to move integration material safely.
• Understand impact on patient safety in projects.
• Treat patient information as confidential and do not disclose.
• Pursue ongoing self-development through reading, seminars, and continuing education.
• Identify and communicate improvements in work processes.
• Perform other duties as assigned by supervisor or management.

Skills

Strong communication

Hardware & software knowledge

Cross-functional collaboration

Quality & compliance mindset

Tools

IFS ERP

Job description

Computer & Medical Device Integration Technician works under moderate supervision and reports to the Service Delivery Manager. Team members are responsible for the Building, Configuration, and Testing of our virtual and physical solutions in accordance to quality processes and procedures. Extensive customer success skills are required, but minimal travel.

Responsibilities:

• Basic configuration to Windows workstations
• Production Builds in house per sales orders/shop orders processed through the ERP system (IFS)
• Build, Configure, and test virtual and physical solutions per procedures in house
• Follow all Build/Installation procedures and complete all installation/qualification checklists in a timely manner to adhere to the QMS (Quality Management System)
• Provide our partners with a positive and successful integration experience
• Perform electronic and network enterprise tests per procedures
• Keep detailed electronic documentation (DHRs)
• Utilizes hand truck or other handling equipment to move integration material
• Understands that projects worked on have a direct impact on patient safety
• Understands that all patient information that may be encountered is to be treated as confidential and not to be disclosed under any circumstances
• Pursues a program of self-development using selected reading, seminars, and participation in continuing education.
• Identifies and communicates possible improvements in the work process for customers and peers.
• Performs other duties as assigned by immediate supervisor or upper management.

Core Competencies:

• Highly flexible, multi-tasking skills with demonstrated ability to work effectively in a cross-functional environment.
• Strong understanding of computer hardware and software platforms
• Accepts positive change in the rapidly changing Healthcare IT industry
• Focused and quality driven
• Strong communications and writing skills.
• A proven and unwavering commitment to delivering results
• A valid driver’s license and safe driving record is required.
• Ability to lift and/or move up to 50 pounds
• Ability to understand budget and corporate responsibility