Integrated Healthcare Technology Technician

Halifax Health; Daytona Beach (FL); On-site; USD 65,000 - 80,000; Full time

Job summary

Halifax Health seeks an Integrated Healthcare Technology Technician to support IT systems and clinical devices in a hospital setting.

You will troubleshoot hardware/software, assist in deploying and configuring IT infrastructure, and collaborate with clinical teams to ensure seamless data exchange with HIS and EMR systems.

Qualifications

• Associate's degree in IT, Biomedical/Clinical Engineering or related field; Bachelor's preferred
• Minimum 2-3 years healthcare IT or clinical engineering experience
• Strong IT hardware, software, and networking troubleshooting skills
• Experience with HIS and EMR integrations
• Familiarity with FDA, HIPAA and healthcare regulations
• Preferred certifications: CompTIA A+, BMET, ITIL

Responsibilities

• Provide technical IT support for systems, servers, networking and software used in clinical settings.
• Troubleshoot hardware/software issues across clinical and IT systems.
• Assist with configurations, updates, and installations of IT infrastructure with security and regulatory compliance.
• Perform preventive maintenance, calibration, and testing of clinical engineering equipment such as medical devices and imaging systems.
• Ensure equipment operates within manufacturer specifications and complies with healthcare regulations.
• Collaborate with clinical and IT teams to ensure smooth integration of medical devices with HIS/EMR and hospital apps.
• Provide on-site training and support for staff on integrated clinical technologies.
• Maintain records of equipment maintenance, software updates, system changes, and repairs; assist with audits and certifications.
• Liaise between clinical engineering and IT departments to ensure effective problem solving.

Skills

IT troubleshooting

Healthcare IT

EMR knowledge

Regulatory knowledge

Education

Associate's degree in Information Technology, Biomedical Engineering, Clinical Engineering, or related field

Bachelor's degree preferred

Tools

HIS interfaces

IT hardware tools

Biomedical equipment testing tools

Job description

Variable (United States of America)

Integrated Healthcare Technology Technician

Works with Technical Support Analysts to provide first tier support for hardware, software and communication related issues. Assist in performing Service Desk, Field Support, and Deployment duties as needed and document operational procedures daily in call tracking software.

Key Responsibilities:

IT Support & Troubleshooting:

• Provide technical support for IT systems, including computers, servers, networking, and software applications used in clinical settings.
• Troubleshoot and resolve hardware and software issues across clinical and IT systems.
• Assist with system configurations, updates, and installations of IT infrastructure, ensuring compliance with security and regulatory standards.

Clinical Equipment Maintenance:

• Perform routine preventive maintenance, calibration, and testing of clinical engineering equipment such as medical devices, imaging systems, and diagnostic instruments.
• Ensure all clinical equipment operates within manufacturer specifications and complies with healthcare regulations (e.g., FDA, ISO).
• Troubleshoot and repair clinical equipment failures, escalating complex issues to senior engineers or vendors as needed.

System Integration & Support:

• Collaborate with clinical and IT teams to ensure smooth integration of medical devices with hospital information systems (HIS), EMRs, and other hospital applications.
• Assist with the configuration and maintenance of interfaces between medical devices and IT systems to facilitate seamless data exchange and workflow integration.
• Support the deployment and testing of new integrated technologies, ensuring they align with both IT standards and clinical needs.

User Training and Support:

• Provide training to healthcare staff on the proper use of integrated clinical technologies, including both IT and medical devices.
• Offer on-site support and troubleshooting to ensure that end-users can effectively use clinical and IT systems.
• Ensure staff are educated on system changes, updates, and new technologies.

Documentation & Compliance:

• Maintain accurate records of equipment maintenance, software updates, system changes, and repairs for clinical and IT systems.
• Ensure compliance with healthcare regulations and standards (e.g., HIPAA, FDA, Joint Commission).
• Assist with audits, quality control processes, and maintaining certifications related to clinical equipment and IT systems.

Collaboration & Communication:

• Work closely with clinical engineering, IT, and healthcare staff to assess needs and recommend technology solutions.
• Act as a liaison between clinical and IT departments to ensure mutual understanding and effective problem-solving regarding technology-related issues.
• Education:
  • Associate's degree in Information Technology, Biomedical Engineering, Clinical Engineering, or a related field. Bachelor's degree preferred.
• Experience:
  • Minimum of 2-3 years of experience in a healthcare IT or clinical engineering role.
  • Strong understanding of both IT infrastructure and clinical engineering devices.
  • Experience working with hospital information systems (HIS), electronic medical records (EMR), and other healthcare technology integrations.
• Skills and Knowledge:
  • Proficient in IT hardware, software, and networking troubleshooting and support.
  • Knowledge of medical device maintenance, calibration, and repair.
  • Familiarity with FDA, HIPAA, and other regulatory requirements in healthcare technology.
  • Strong analytical and problem-solving skills.
  • Ability to effectively communicate technical concepts to non-technical staff.
• Certifications (Preferred):
  • CompTIA A+ or similar IT certifications.
  • Biomedical Equipment Technician (BMET) certification or related clinical engineering certification.
  • ITIL or other IT service management certifications.