Information Technology (IT) Technician

Insight Global; San Francisco (CA); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer matching

Paid sick leave

Job summary

A dynamic technology support firm in San Francisco is seeking an IT Technician to provide internal network support and assist in a museum environment. The role requires 2+ years of IT support experience, strong troubleshooting skills, and excellent customer service abilities, offering an hourly compensation of $25.00-$27.00. Employees benefit from comprehensive packages starting the 31st day, including medical, dental, and retirement plans.

Qualifications

• 2+ years of experience in IT support or helpdesk roles.
• Strong troubleshooting skills for network and hardware issues.
• Excellent communication and customer service abilities.

Responsibilities

• Provide printer and internet support.
• Respond to support tickets and resolve technical issues.
• Manage hardware inventory and provide onsite support.

Skills

Troubleshooting skills

Customer service abilities

Network support experience

Job description

Insight Global is seeking an IT Technician to join a client in the San Francisco area. You will provide internal network support and general IT assistance within a dynamic, museum setting with diverse technology needs. This role will support a staff of approximately 50–75 employees and work closely with a small IT team (3–5 members).

Key Responsibilities:

Network & Connectivity Support

• Provide printer and internet support
• Respond to support tickets and resolve technical issues
• Deliver excellent customer service through direct interaction with staff
• Provide onsite support three days per week (Tuesday–Thursday)

Password & Account Management

• Reset passwords and troubleshoot login issues
• Assist with account access problems

Inventory & Hardware Management

• Track and manage hardware inventory
• Perform light helpdesk tasks, including basic troubleshooting for Windows systems

Required Skills & Experience

• 2+ years of experience in IT support or helpdesk roles
• Strong troubleshooting skills for network and hardware issues
• Excellent communication and customer service abilities
• Ability to work onsite as scheduled

Compensation:

$25.00/hr – $27.00/hr (Base pay range). Exact compensation may vary based on factors such as skills, experience, and education.

Benefits:

Benefit packages start on the 31st day of employment and include medical, dental, and vision insurance, HSA, FSA, DCFSA options, and a 401(k) retirement plan with employer matching. Employees receive paid sick leave and/or other paid time off as provided by applicable law.

Seniority level:

Associate

Employment type:

Contract

Job function:

Information Technology

Industries:

IT System Operations and Maintenance

Location:

San Francisco, CA