Information Technology Support Technician

Revel IT

Lafayette (IN)

On-site

USD 26,174 - 33,062

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Student loan assistance

Tuition assistance

Job summary

A leading company is seeking an IT Support Specialist to provide deskside support and manage IT assets at their Lafayette location. The role involves diagnosing technical issues, supporting employees, and ensuring compliance with IT standards. Ideal candidates will have a high school diploma and strong problem-solving skills, with a preference for those with prior IT support experience.

Qualifications

High School Diploma or equivalent required.
2 years previous IT support experience preferred.

Responsibilities

Provide IT/OT deskside support to employees.
Diagnose and resolve software and hardware incidents.
Manage the inventory of IT assets.

Skills

Communication

Problem Solving

Technical Support

Education

High School Diploma or Equivalent

Bachelor’s degree (preferred)

Job description

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This range is provided by Revel IT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $24.00/hr

Onsite at Address: 3131 Main St, Lafayette, IN 47905

Pay:$19-24/hr depending on benefits and PTO

Job Summary:

The primary purpose of the IT Support Specialist is to support all employees and contractors at the location and manage the full life cycle of IT/OT assets in both business and process networking environments. The incumbent must communicate professionally and effectively with a wide variety of people. This communication occurs face to face, over the phone, remote access, Teams and in writing.

In this role, you will:

Provide IT / OT deskside support to all employees at the Arconic Lafayette plant in Lafayette, IN and other remote sites
Provide White Glove IT services to all company executives at the Arconic Lafayette plant in Lafayette, IN and other remote sites
Diagnose and resolve software and hardware incidents, including operating system (Windows 10, 11), network, mobile devices and software across a range of business and OT applications
Operate with Arconic IS standards and conventions and applicable Arconic BU/RU IT Standards
Stage, configure, and deliver IT assets (e.g. personal computers and mobile phones)
Manage the inventory of IT assets for the site(s)
Use logic and reasoning to research and resolve technical issues and know what to do next and/or when to escalate for help
Support all IT systems at the location
Work across a global IT support team to share information and best practices

Also note:

Requires the ability to walk, bend and stand for periods of time required to perform labor-related duties. This position requires frequent visits to the shop floor environment to troubleshoot and resolve problems. Ability to lift 50 lbs. when moving equipment.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

You have: (required)

High School Diploma or Equivalent from an accredited organization
Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Exceptional Candidates also have: (preferred)