Information Technology Support Technician

Altair; Warsaw (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) with matching contributions

Paid Time Off

Employee Discounts

Free training on all products

Job summary

A global technology company is seeking an IT Support Technician in Warsaw, IN. The role supports critical production systems, maintains hardware, and ensures network reliability in a manufacturing environment. Ideal candidates have 2+ years of IT support experience, strong problem-solving skills, and familiarity with industrial tools. The company offers benefits including 401(k) matching and paid time off.

Qualifications

• Minimum of 2 years of hands-on IT support experience, ideally in a manufacturing environment.
• Familiarity with industrial automation tools like MES and SCADA.
• Basic understanding of cybersecurity best practices.

Responsibilities

• Provide on-site IT support for production-critical systems.
• Troubleshoot and maintain PCs and network devices.
• Support onboarding/offboarding processes and user training.

Skills

Troubleshooting Windows-based systems

Network troubleshooting

Problem-solving skills

Communication skills

IT asset management

Education

High School Diploma or GED

Associate's or Bachelor's degree in IT or Computer Science

Tools

SCCM

Intune

CompTIA A+

Network+

CCNA

Job description

Overview

Our client in Warsaw, IN is looking for an IT Support Technician. This is a contract to direct hire position.

The IT Support Technician – Plant plays a vital role in maintaining and supporting the IT infrastructure of our Warsaw automotive manufacturing plant. This hands-on position is responsible for supporting production-critical systems, maintaining plant-floor hardware, ensuring network reliability, and collaborating with central IT teams. The role demands a mix of technical expertise, responsiveness, and proactive maintenance to ensure smooth plant operations.

Responsibilities

• Provide on-site IT support for hardware, software, network connectivity, and production-critical systems (e.g., MES, SCADA, HMIs).
• Troubleshoot and maintain PCs, label printers, scanners, and plant-floor network devices.
• Image, configure, deploy, and maintain end-user equipment and peripherals.
• Support onboarding/offboarding, account setup, equipment retrieval, and user training.
• Perform software installations, updates, preventive maintenance, and documentation.
• Ensure compliance with cybersecurity and corporate IT policies.
• Escalate complex technical issues and collaborate with central IT and engineering teams.
• Serve as a walk-up support resource and contribute to asset inventory accuracy.
• Work in a manufacturing environment with physical demands (lifting up to 50 lbs) and flexible schedule requirements, including overtime and on-call support.

Qualifications

• High School Diploma or GED is required.
• Associate’s or Bachelor's degree in IT, Computer Science, or a related field preferred.
• Industry certifications such as CompTIA A+, Network+, or CCNA are a plus.
• Minimum of 2 years of hands-on IT support experience, ideally in a manufacturing environment.
• Proficient in troubleshooting Windows-based systems and production IT devices.
• Familiarity with MES, SCADA, or industrial automation tools.
• Solid understanding of networking principles, including VLANs, TCP/IP, and LAN/WAN troubleshooting.
• Experience with device imaging and deployment tools such as SCCM, Intune, or similar platforms.
• Familiarity with IT asset management systems and accurate documentation practices.
• Basic understanding of cybersecurity best practices and compliance requirements.
• Excellent problem-solving skills and ability to work under pressure.
• Effective communicator with ability to support both technical and non-technical staff.

How You Will Be Successful

• Envision the Future
• Communicate Honestly and Broadly
• Seek Technology and Business “First”
• Embrace Diversity and Take Risks

What We Offer

• 401(k) with matching contributions
• Paid Time Off
• Employee Discounts
• Free training on all Altair products

Why Work with Us

Altair is a global technology company providing software and cloud solutions in the area of data analytics, product development, and high-performance computing (HPC). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer’s toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today’s problems into tomorrow’s opportunities.

Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing.

For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration. To learn more, please visit altair.com

Ready to go? #ONLYFORWARD

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology

Industries

• Motor Vehicle Manufacturing and Manufacturing