Information Technology Support Technician

Thomson Reuters; Eagan (MN); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement benefits

Job summary

Thomson Reuters in Minnesota, Eagan, seeks a dependable IT Support Technician with 1–2 years of hands-on experience to support day-to-day IT operations, hardware inventory, shipping/receiving, and ticketing. The role also involves refurbishing laptops, coordinating warranty repairs with Dell, and performing regular video conference room checks on-site.

The ideal candidate is organized, reliable, and eager to learn, with the ability to lift up to 50 lbs and follow established processes.

Qualifications

• 1–2 years of technical or IT support experience.
• Experience with ServiceNow or a similar ticketing system preferred.
• Basic Excel skills nice to have; willingness to learn is required.
• Strong work ethic, dependability, and attention to detail.
• Good organizational and time-management skills.
• Ability to lift and move IT equipment up to 50 lbs.
• Ability to work independently and follow established processes.

Responsibilities

• Manage IT inventory, tracking, organizing, and stocking technical products.
• Handle shipping and receiving of IT equipment and packages.
• Create, update, and resolve tickets in ServiceNow related to inventory, asset requests, and tasks.
• Refurbish and reimage laptops for redeployment to new users.
• Recover laptops and equipment from departing employees for redeployment or storage.
• Coordinate warranty repairs and replacements with Dell, including shipping and receiving warranty units.
• Conduct weekly checks of video conference rooms to ensure equipment functions properly.
• Process e-waste per company policy with vendors.
• Maintain records of asset lifecycle from deployment through refurbishment and disposal.

Skills

IT support

ServiceNow

Excel

Job description

Job Description

Position Summary

We are looking for a dependable, hands-on IT Support Technician with 1-2 years of technical experience to support day-to-day IT operations. This role covers hardware inventory and refurbishment, shipping and receiving, ticketing, and general upkeep of technology throughout the building. The ideal candidate is organized, reliable, and eager to learn.

Key Responsibilities

• Manage IT inventory, including tracking, organizing, and stocking technical products in cabinets throughout the building
• Handle general shipping and receiving of IT equipment and packages
• Create, update, and resolve tickets in ServiceNow related to inventory, asset requests, and support tasks
• Refurbish and reimage laptops for redeployment to new users
• Recover laptops and equipment from departing employees (leavers) and prepare them for redeployment or storage
• Coordinate warranty repairs and replacements with Dell, including shipping and receiving of warranty units
• Conduct weekly checks of video conference rooms to confirm equipment is functioning properly, and report or resolve issues
• Process e-waste in accordance with company policy, coordinating pickups and documentation with e-waste vendors
• Maintain accurate records of asset lifecycle, from deployment through refurbishment and disposal

Qualifications

• 1-2 years of technical or IT support experience
• Experience with ServiceNow or a similar ticketing system preferred
• Basic Excel skills nice to have; willingness to learn is required
• Strong work ethic, dependability, and attention to detail
• Good organizational and time-management skills
• Ability to lift and move IT equipment and packages (up to 50 lbs)
• Ability to work independently and follow established processes

This is an on-site role based in an office environment, involving regular movement throughout the building for inventory, shipping, and conference room checks.

The pay range that the employer in good faith reasonably expects to pay for this position is $25-$29/hr USD.

This posting is for an existing vacancy.

Our optional benefits can include medical, dental, vision and retirement benefits.

Applications will be accepted on an ongoing basis.

Tundra Technical Solutions (the operator of this Talent Community) is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.