Computer Support Technician - On-Site

NTT DATA, Inc.; Los Angeles (CA); On-site; USD 39,950 - 42,705; Full time

Job summary

NTT DATA, Inc. is seeking a Computer Support Technician to join their on-site IT team in Los Angeles. This role involves diagnosing and resolving hardware issues while ensuring compliance with hospital policies.

The ideal candidate will possess a strong technical background, excellent communication skills, and a commitment to customer service. Experience in a healthcare setting is a plus. The position offers a pay range of $29—$31 per hour based on experience and skills.

Qualifications

• Minimum of five years of experience in a technical support role.
• Experience in a healthcare environment preferred.
• Certifications like CompTIA A+ and ITIL Foundation beneficial.

Responsibilities

• Provide hands-on support for computers and peripherals.
• Diagnose and resolve hardware and software issues.
• Collaborate with staff to ensure seamless IT operations.
• Document support tickets in ServiceNow.
• Participate in system maintenance and updates.

Skills

Technical expertise

Excellent communication skills

Customer service orientation

Troubleshooting skills

Attention to detail

Education

High school diploma or equivalent

Associate degree in IT (preferred)

Tools

ServiceNow

Microsoft tools

Apple systems

Job description

Los Angeles, California, United States.

Schedule: Monday through Friday, 8:00 AM – 5:00 PM.

Must have a flu shot within the year.

Position Overview

We are seeking a skilled and customer-focused Computer Support Technician to join our on‑site IT team at a hospital. This role is responsible for supporting, repairing, replacing, and relocating computers and peripherals throughout the facility. While healthcare experience is a plus, it is not required. The ideal candidate will have strong technical expertise, excellent communication skills, and a commitment to service excellence.

Key Responsibilities

• Provide hands‑on support for desktop computers, laptops, printers, and other peripherals.
• Diagnose and resolve hardware and software issues in a timely and professional manner.
• Install, configure, and upgrade operating systems and applications.
• Relocate and set up IT equipment for staff moves and department changes.
• Use ServiceNow to manage and document support tickets and work performed.
• Collaborate with clinical and administrative staff to minimize disruption to patient care.
• Escalate complex issues to higher‑level support teams when necessary.
• Ensure compliance with hospital IT policies, including data security and privacy standards.
• Support mobile devices and hospital‑specific applications.
• Assist with onboarding and offboarding of hospital staff from an IT perspective.
• Participate in routine maintenance, patching, and updates of systems.
• Provide excellent customer service and maintain a professional demeanor in all interactions.

Preferred Qualifications

• Experience working in a healthcare or hospital environment (preferred but not required).
• Familiarity with ServiceNow or similar ITSM tools.
• Strong troubleshooting and problem‑solving skills.
• Excellent verbal and written communication abilities.
• Ability to prioritize tasks and manage time effectively in a fast‑paced environment.
• Strong customer service orientation and attention to detail.

Basic Qualifications

• Minimum of five years of experience in a technical support role.

Certifications (Preferred but Not Required)

• CompTIA A+
• CompTIA Network+
• Microsoft Certified: Modern Desktop Administrator Associate
• Apple Certified Support Professional (ACSP)
• ITIL Foundation Certification

Education & Experience

• High school diploma or equivalent required; associate degree or technical training in IT preferred.

Compensation

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $29–$31 per hour. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

Equal Opportunity & Legal

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.