Information Technology Support Specialist Level II

Koniag Government Services; Washington (District of Columbia); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Information Technology Support Specialist Level II to provide advanced customer support and technical assistance for hardware and software systems. This exciting role involves troubleshooting, installing, and configuring IT equipment while ensuring security measures are maintained. The ideal candidate will possess strong problem-solving skills and a commitment to customer service. Join a dynamic team that values diversity and inclusion, and enjoy a competitive compensation package with exceptional benefits. This is a fantastic opportunity to grow your career in a supportive environment.

Benefits

Health insurance

Dental insurance

Vision insurance

401K with company matching

Paid holidays

Three weeks paid time off

Qualifications

• Minimum of an associate's degree from an accredited institution.
• Two to eight years of relevant IT experience.

Responsibilities

• Providing customer support for hardware, software, and peripherals.
• Installing and configuring hardware, operating systems, and software.

Skills

Problem-solving skills

Customer service skills

Knowledge of operating systems

Help Desk ticketing systems

Education

Associate's degree

Tools

Help Desk ticketing systems

Telecommunications equipment

Job description

Information Technology Support Specialist Level II

Washington, DC, USA Req #337

Friday, April 25, 2025

Koniag Emerging Technologies (KET), a Koniag Government Services company, is seeking an Information Technology Support Specialist Level II to support KET and our government customer in the Metro DC area. This position is for a Future New Business Opportunity.

We offer competitive compensation and an extraordinary benefits package including health, dental, and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Emerging Technologies LLC is seeking an Information Technology Support Specialist Level II to provide advanced customer support and technical assistance for a variety of hardware, software, and peripherals used for INL-specific systems. This position requires an associate’s degree from an accredited institution and two to eight years of relevant experience in the field of information technology.

Responsibilities include:

1. Providing customer support for hardware, software, and peripherals used for INL-specific systems.
2. Assisting users with software questions and troubleshooting malfunctions.
3. Installing and configuring hardware, operating systems, and software; maintaining IT security measures, patches, and upgrades; troubleshooting hardware and software failures.
4. Developing and maintaining documentation; providing user training.
5. Evaluating IT equipment capabilities, capacity, and costs; recommending acquisitions or configuration revisions.
6. Planning, prioritizing, and coordinating IT hardware and software upgrades and repairs.
7. Supporting end-user IT needs across the branch; developing support policies and procedures.
8. Demonstrating strong communication, presentation, and customer service skills.
9. Managing hardware and software assets, coordinating with vendors, maintaining inventory documentation, and disposing of outdated hardware.
10. Configuring, delivering, and training users on telecommunications equipment, including Department of State-issued BlackBerries and FOBs.
11. Performing other duties as assigned.

Qualifications:

• Minimum of an associate’s degree from an accredited institution.
• Two to eight years of relevant IT experience.
• Problem-solving skills and ability to generate solutions and recommendations.
• At least two years of customer service experience.
• Thorough knowledge of operating systems, microcomputers, peripherals, and LAN environments.
• Experience with Help Desk ticketing systems, documentation, and user training.
• U.S. citizenship or legal U.S. residency required for U.S. positions; other citizenships allowed outside the U.S.

Our Equal Employment Opportunity Policy:

The company is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military/veteran status, marital status, genetic information, or other protected factors. We are committed to diversity and inclusion. For accommodations, contact Heaven Wood at [e-mail] or call 703-488-9377.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting native communities through enterprise solutions, professional services, and operational management for Federal agencies. As a subsidiary of Koniag, we leverage our commercial solutions and deep knowledge of defense and civilian missions to deliver effective solutions and exceptional service. For more information, visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352