IT Support Specialist

Kapili Services, LLC; Washington (District of Columbia); On-site; USD 45,000 - 80,000; Full time

Job summary

An established industry player is seeking an IT Support Specialist to provide essential support to government clients in Washington, DC. This role involves daily management of IT service requests, ensuring compliance with security protocols, and supporting major hardware deployments. Ideal candidates will have a strong background in end-user device support and possess the required certifications. Join a dynamic team committed to excellence in government services, where your contributions will help shape the future of IT support in a fast-paced environment.

Benefits

401K Plan with Company Match

Medical Insurance

Dental Insurance

Disability Insurance

Life Insurance

Tuition Reimbursement

Paid Time Off

11 Paid Holidays

Qualifications

• 3-4 years of experience in IT or a related field.
• Knowledge of advanced desktop and network technologies.

Responsibilities

• Responsible for daily IT support tasks and service ticket updates.
• Implement policies to ensure compliance with IT goals.

Skills

End User Device Support

Network Technologies

Technical Systems Knowledge

Remote Diagnostic Tools

Education

Bachelor of Science in Computer Science

IAT Level II Certification

Tools

IT Service Management Platform

Remote Diagnostic Technology

Job description

The Alaka`ina Foundation Family of Companies (FOCs) is looking for an IT Support Specialist to support our government customer located in Washington, DC. This position is 100% on site.

DESCRIPTION OF RESPONSIBILITIES:

• Responsible for daily shift related tasks and reports, updating service tickets in the IT service management platform, and escalation of incidents requiring higher level support.
• Implements policies, procedures and standards to ensure compliance with information systems goals and policies.
• Complies with security procedures and policies.
• Supports major IT hardware deployment or similar projects.
• Perform actions to correct problems using remote diagnostic, remediation technology and tools or at user locations to install, modify, or make repairs to computer hardware and/or software.
• Test and evaluate specified software packages, proposed hardware and software to determine efficiency, reliability, and compatibility with existing computer systems, peripherals and the network.
• Other duties as assigned.

REQUIRED DEGREE/EDUCATION/CERTIFICATION:

• Bachelor of Science in Computer Science or related field or three to four (3-4) years of experience in the information technology field.
• Required to be IAT Level II (CCNA, CySA+, CND, Security+)

REQUIRED SKILLS AND EXPERIENCE:

• Knowledge and experience of advanced end user device support, peripherals, and other related desktop/network technologies.
• Requires advanced knowledge of unique, one-off, or uncommon technical systems in the enterprise.
• Provide mentoring, training, ability to work on projects, conduct technology/system testing and/or assist with addressing issues that span the enterprise and overall responsible for personal computer activity.

REQUIRED CITIZENSHIP AND CLEARANCE:

• U.S. Citizenship required.
• Must have an active Top-Secret clearance.

The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible full-time employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.

We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees

"EOE, including Disability/Vets" OR "Equal Opportunity Employer, including Disability/Veterans"

The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kpono Government Services, and Kpili Services, Po`okela Solutions, Kkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship.

For additional information, please visit www.alakainafoundation.com

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