Help Desk Support Specialist

Silgan Containers Manufacturing Corporation; Union (MO); On-site; USD 40,000 - 65,000; Full time

Job summary

Join a leading company in metal food packaging as a Help Desk Support Specialist. This role offers you the chance to provide essential technical support, troubleshoot various software and hardware issues, and assist users in optimizing their computing experience. With a focus on sustainability and innovation, this stable organization values your contributions while providing opportunities for professional growth. Enjoy a comprehensive benefits package, including medical and retirement plans, as you become part of a team dedicated to reducing its carbon footprint and fostering environmental stewardship. If you're passionate about technology and customer service, this position is a perfect fit.

Benefits

Comprehensive benefits package

401k retirement savings plan

Paid time off

Paid holidays

Pet insurance

Telemedicine

Specialty programs for health issues

Qualifications

• 2+ years of hands-on technical experience required.
• Experience troubleshooting software and hardware failures.

Responsibilities

• Provide Level I and II support remotely or onsite.
• Troubleshoot software and hardware failures as needed.
• Assist users in maximizing the use of computing systems.

Skills

Troubleshooting Microsoft Office

Active Directory Administration

Virtualization Technologies

Networking

Ethernet Cabling

TCP/IP

DNS

Customer Service

Education

Associates Degree

4+ years hands-on technical experience

Tools

HP desktops

Microsoft Surface Pro

Adobe Software

Job description

Stability. Innovation.We are Silgan.

Now hiring for a Help Desk Support Specialist in Union, MO

What we offer:

• Fair and competitive salary.
• A stable, reliable, and environmentally conscious company.
• Continuing education with opportunities for advancement.
• A comprehensive benefits package, including medical, dental, vision, and life insurance.
• 401k retirement savings plan.
• Paid time off.
• Paid holidays.
• Add on benefits include pet insurance, telemedicine, and specialty programs to treat diabetes, hypertension, and more.

What you'll do:

• Provide Level I and II support remotely via phone, using remote tools or onsite
• Troubleshoot software and hardware failures
• Setup HP desktops, laptops, thin clients, and Microsoft Surface Pro units
• Install hardware and peripheral components like docking stations, printers, keyboards, and monitors
• Load software packages such as networking components, operating systems, and office applications
• Prioritize and work on service desk tickets in the internal ticketing system
• Accountable for being part of an ongoing after-hours on-call rotation
• Develop and conduct various training and instruction for end users on OS and other applications
• Assist users in maximizing the use of computing systems
• Past retail and customer service a plus!
• 5 to 10 percent travel is a possibility

We need you to have:

• Associates Degree
• 2 plus years of hands on technical experience
• In lieu of a degree, 4 plus years of hands on technical experience required
• Experience troubleshooting Microsoft Office, Active Directory Administration, and Virtualization Technologies
• Solid knowledge of Networking, Ethernet Cabling, TCP/IP, and DNS
• Experience troubleshooting Adobe, Standard and Professional software experience

Who We Are:

• America's largest metal food packaging producer.
• A company that strives toward sustainability by reducing our carbon footprint, selecting like-minded suppliers, and providing recyclable products.
• Silgan Containers has set sustainability targets through 2030 to source more renewable energy, reduce greenhouse gas emissions, and divert our waste from landfills to foster environmental stewardship.

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