Administration Automation and Support Specialist Level II

Koniag Government Services; Washington (District of Columbia); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is looking for an Administration Automation and Support Specialist Level II to enhance operational efficiency in the Metro DC area. This role involves managing spreadsheets, databases, and automated workflows while delivering exceptional customer support. The ideal candidate will possess strong skills in Microsoft Excel and Google Sheets, alongside experience in workflow automation tools. With a competitive compensation package and a commitment to employee well-being, this position offers a unique opportunity to contribute to innovative solutions in a collaborative environment. If you are detail-oriented and eager to learn, this could be the perfect role for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K with Company Matching

Flexible Spending Accounts

Paid Holidays

Three Weeks Paid Time Off

Qualifications

• Bachelor’s degree or Associate’s degree with relevant experience required.
• Experience with data management and administrative tasks is essential.

Responsibilities

• Manage and update spreadsheets and databases with attention to detail.
• Provide customer support to users of INL IT systems via various channels.

Skills

Administrative Tasks

Data Management

Customer Service

Microsoft Excel

Google Sheets

Workflow Automation

Data Analysis

Attention to Detail

Education

Bachelor’s degree in Business Administration

Associate’s degree in related fields

Microsoft Office Specialist Certification

Google Sheets Certification

Tools

Microsoft Power Automate

Calendly

Microsoft Bookings

Job description

Administration Automation and Support Specialist Level II

Washington, DC, USA Req #382

Koniag Emerging Technologies (KET), a Koniag Government Services company, is seeking an Administration Automation and Support Specialist Level II to support KET and our government customer in the Metro DC area. This position is for a future new business opportunity.

We offer competitive compensation and an extraordinary benefits package including health, dental, and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Emerging Technologies LLC is seeking an Administration Automation and Support Specialist Level 2 to assist in managing and updating spreadsheets, databases, and automated workflows, while providing timely and friendly customer support to users of INL IT systems.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Manage and update spreadsheet data with attention to detail to identify errors or inconsistencies.
• Manage and update database information using automated processes where possible.
• Utilize automated workflows to manage internal process trackers and email communications.
• Set up and manage automated calendars or scheduling tools.
• Manage mailboxes and triage help tickets appropriately.
• Provide timely and friendly customer support to users of INL IT systems via email, chat, and video calls.
• Communicate issues or suggestions regarding workflows or systems to the team.
• Conduct analysis and generate reports to describe workflow outputs and identify improvement opportunities.
• Perform other duties as assigned.

Requirements

Education:

• Bachelor’s degree in Business Administration, Information Systems, Data Science, or a related field with 0-2 years of relevant experience, OR
• Associate’s degree in the above fields or relevant certifications (e.g., Microsoft Office Specialist, Google Sheets Certification) with at least 2 years of relevant experience.

Work Experience, Knowledge, Skills & Abilities:

• Experience with administrative tasks, data management, or operations.
• Proficiency with Microsoft Excel or Google Sheets, including formulas, pivot tables, and data validation.
• Experience with workflow automation tools like Microsoft Power Automate.
• Ability to create, manage, and troubleshoot automated workflows.
• Experience with automated scheduling tools such as Calendly or Microsoft Bookings.
• Basic data analysis skills for interpreting spreadsheet data and generating reports.
• Customer service or support experience.
• Strong attention to detail and accuracy in data entry.
• Ability to manage multiple tasks, prioritize, and stay organized.
• Excellent written and verbal communication skills.
• Willingness to learn new tools and technologies.
• Legal eligibility to work in the U.S. (U.S. Citizen or legal resident).

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military/veteran status, marital status, genetic information, or other protected factors. We are committed to providing accommodations for applicants with disabilities. Contact Heaven Wood at [e-mail] or 703-488-9377 for assistance.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting native communities through an agile culture that delivers enterprise solutions, professional services, and operational management to federal agencies. For more information, visit www.koniag-gs.com.