Cloud Support Specialist - TS/SCI Full Scope

Zachary Piper Solutions; Great Falls Crossing (VA); On-site; USD 70,000 - 130,000; Full time

Job summary

An established industry player is looking for Cloud Support Specialists to join their dynamic team. This role involves providing critical end-user support in cloud environments for a classified program. You'll be responsible for troubleshooting system issues, managing tickets, and ensuring customer satisfaction at Tier 1 and Tier 2 levels. With a strong emphasis on collaboration and problem-solving, this position offers a unique opportunity to grow within a stable program that values your contributions. If you're passionate about IT and eager to make a difference in a vital security program, this is the role for you!

Benefits

Cigna Medical

Dental Insurance

Vision Insurance

401k

PTO/Holiday

Sick Leave

Qualifications

• 1+ years of professional IT experience required.
• Experience with MS technologies and ticketing systems is essential.
• Must hold an active TS/SCI with Full Scope Polygraph.

Responsibilities

• Complete incoming tickets through ticketing systems.
• Troubleshoot and resolve system issues for end-users.
• Document all findings from tickets and incidents.

Skills

IT Experience

Troubleshooting

Customer Support

Active Directory

ServiceNow

JIRA

Cloud Environments

Education

Bachelor's Degree in a Related Field

Tools

Remedy

ServiceNow

JIRA

Job description

Zachary Piper Solutions is seeking Cloud Support Specialists (Digital Escorts) to support a critical intelligence cloud security program in Reston, VA. The team is seeking end-user support specialists familiar with cloud environments to support a classified program.

This job opens for applications 4/15/2025. Applications for this job will be accepted for at least 30 days from the posting date

Responsibilities of the Cloud Support Specialist:

• Complete incoming tickets through Remedy, ServiceNow or other ticketing system
• Troubleshoot and resolve system issues utilizing customer tools
• Document all findings from tickets and incidents
• Provide end-user support to customers at the Tier 1/Tier II level

Qualifications of the Cloud Support Specialist:

• 1+ years of professional IT experience
• Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow
• Bachelor's degree in a related field
• Must be flexible with shift
• Must hold an active TS/SCI with Full Scope Polygraph

Compensation of the Cloud Support Specialist:

• Compensation: $70,000 - $130,000+/year **based on experience**
• Full Benefits: Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law
• Long-term stable program with growth opportunities

#LI-CF1

#LI-ONSITE

Keywords: help desk, helpdesk, IT, information technology, system administration, service desk, servicedesk, active directory, Azure, Office365, Full scope polygraph, FSP, TS/SCI, Polygraph, Full scope, remedy, serviceNow, troubleshooting, troubleshoot, configuration, ticketing, ticketing system, IT, information technology, SOC, security operations center, deploying, deployment, Jira, documentation, intelligence, DoD, department of defense, security clearance, clearance, Washington, Reston, shift work, 24x7, Elkridge, Maryland, CIA, DIA, NGA, NRO, Debugging, audit, root cause, cyber, network operations, operational environment, netops, operations, cyber security, cybersecurity, networks, networking, systems, systems engineering, Cisco, Juniper, LAN, WAN, TS/SCI, SECURITY CLEARANCE, CLEARANCE, TOP SECRET/SCI, SCI, SINGLE SCOPE POLY, POLYGRAPH, software development, troubleshooting, active directory, ticketing, trouble ticketing, remedy, system administrator, systems administrator, system admin, NGA, GEOINT, SIGINT, government contract, sec+, security+, a+, Azure, Microsoft Azure, Microsoft, MS, router, switch, SLAs, SLA, service level agreement, digital escort, intelligence, Microsoft, Azure, tier I, Tier II, active directory, Cloud, cloud based, ticketing, tickets