Desktop Technician

ManpowerGroup Global, Inc.; Baltimore (MD); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Flexible Spending Accounts

401(k) Plus Match

Weekly Pay

Job summary

ManpowerGroup Global, Inc. is seeking a Desktop Technician to provide onsite technical support for end users in a fast-paced corporate environment in Baltimore, MD. The role emphasizes hands-on troubleshooting across hardware, software, and connectivity with a strong focus on customer satisfaction.

You will support Windows 10/11, Office 365, AD/Azure AD, and device management tools, while engaging with executives and staff to resolve incidents within SLAs.

Qualifications

• 2+ years of desktop or technical support in a fast-paced enterprise environment.
• Hands-on troubleshooting of hardware, software, printers, and peripherals on Windows 10/11.
• Experience with ITSM/ticketing systems (ServiceNow, Remedy, Jira Service Management).
• Experience supporting Office 365 apps and services; familiarity with AD, Azure AD and account administration.
• Strong communication and interpersonal skills delivering white-glove support.
• Experience with Microsoft Intune and endpoint management tools.

Responsibilities

• Provide onsite desktop support for Windows-based workstations, laptops, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, OS, printer, and network issues.
• Image, configure, deploy, refresh devices and manage assets.
• Install and maintain desktops, laptops, monitors, docking stations, printers, and related equipment.
• Support Office 365 apps including Outlook, Teams, OneDrive, and SharePoint.
• Troubleshoot VPN and authentication-related issues.
• Deliver white-glove customer service to employees and stakeholders.
• Respond to incidents and requests via the ticketing system within SLAs.

Skills

Customer service

Communication

Troubleshooting

Interpersonal skills

Fast-paced environment experience

Tools

ServiceNow

Remedy

Jira Service Management

Active Directory

Azure AD

Intune

Microsoft Office 365

Job description

Our client, a prominent organization in the financial services industry, is seeking a Desktop Technicianto provide onsite technical support for end users in a fast-paced corporate environment. The ideal candidate will possess strong troubleshooting skills, exceptional customer service abilities, and experience supporting enterprise desktop environments. This role requires a hands-on professional who can efficiently resolve hardware, software, and connectivity issues while maintaining a high level of customer satisfaction.

Desktop Technician

Baltimore, MD (Onsite)

$25/hr - $30/hr W2 (Dependent on Experience)

What's the Job?

• Provide onsite desktop support for Windows-based workstations, laptops, mobile devices, and peripheral equipment.
• Diagnose and resolve hardware, software, operating system, printer, and network connectivity issues.
• Perform device imaging, configuration, deployment, refreshes, and asset management activities.
• Install, configure, and maintain desktop and laptop computers, monitors, docking stations, printers, and related technology equipment.
• Support Microsoft Office 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Troubleshoot remote access, VPN, and authentication-related issues.
• Provide white-glove customer service and technical support to employees, executives, and business stakeholders.
• Respond to and resolve incidents and service requests through the organization's ticketing system in accordance with established SLAs.

What's Needed?

• 2+ years of desktop support or technical support experience in a fast-pacedenterprise environment.
• Hands-on experiencetroubleshooting hardware, software, printers, and peripheral deviceswith a strong knowledge of Windows 10/11 operating systems.
• Experience utilizing ITSM/ticketing systems such as ServiceNow, Remedy, Jira Service Management, or similar platforms.
• Experience supporting Microsoft Office 365 applications and services, as well as familiarity withActive Directory, Azure AD, and account administration.
• Demonstrated ability to deliver white-glove customer service with strongcommunicationand interpersonal skills.
• Experience withMicrosoft Intuneand endpoint management tools.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment within the financial industry.
• Chance to develop your technical skills and gain valuable experience supporting enterprise-level systems.
• Engage with cutting-edge technology and tools to enhance your professional growth.
• Be part of a team that values customer service and technical excellence.
• Work onsite in Baltimore, MD, with a reputable organization committed to employee success.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.