Desktop Technician

ManpowerGroup; Baltimore (MD); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Health Savings Account

Dependent Care FSA

Supplemental Life Insurance

Short Term and Long Term Disability

Business Travel Insurance

401(k) Match

Weekly Pay

Job summary

ManpowerGroup seeks a Desktop Technician to provide onsite support in a fast-paced Baltimore environment. You will resolve hardware, software, and connectivity issues, image and deploy devices, and support Office 365 apps with a focus on customer satisfaction.

Ideal candidates have 2+ years of enterprise desktop support experience, strong Windows expertise, and familiarity with ITSM platforms such as ServiceNow or Remedy. This on-site role offers growth in a corporate financial services setting.

Qualifications

• 2+ years in desktop/technical support in a fast-paced enterprise.
• Strong Windows 10/11 troubleshooting and device imaging skills.
• Experience with ITSM systems like ServiceNow or Remedy.
• Familiarity with Office 365 and AD/Azure AD administration.
• Excellent communication and white-glove customer service.

Responsibilities

• Provide onsite desktop support for Windows workstations, laptops, and devices.
• Diagnose hardware, software, OS, printer, and network issues.
• Image, configure, deploy, and refresh devices; manage assets.
• Install and maintain desktops, laptops, monitors, and peripherals.
• Support Office 365 apps (Outlook/Teams/OneDrive/SharePoint).
• Troubleshoot VPN and remote access; address authentication issues.
• Provide premium customer service to employees and stakeholders.
• Resolve incidents via ticketing system within SLAs.

Skills

Windows 10/11

End-user support

ITSM systems

O365

AD / Azure AD

VPN / remote access

Customer service

Intune

Troubleshooting

Tools

ServiceNow

Remedy

Jira Service Management

Job description

Our client, a prominent organization in the financial services industry, is seeking a Desktop Technician to provide onsite technical support for end users in a fast-paced corporate environment. The ideal candidate will possess strong troubleshooting skills, exceptional customer service abilities, and experience supporting enterprise desktop environments. This role requires a hands‑on professional who can efficiently resolve hardware, software, and connectivity issues while maintaining a high level of customer satisfaction.

Job Title: Desktop Technician

Location: Baltimore, MD (Onsite)

Pay Range: $25/hr - $30/hr W2 (Dependent on Experience)

What's the Job?

• Provide onsite desktop support for Windows-based workstations, laptops, mobile devices, and peripheral equipment.
• Diagnose and resolve hardware, software, operating system, printer, and network connectivity issues.
• Perform device imaging, configuration, deployment, refreshes, and asset management activities.
• Install, configure, and maintain desktop and laptop computers, monitors, docking stations, printers, and related technology equipment.
• Support Microsoft Office 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Troubleshoot remote access, VPN, and authentication‑related issues.
• Provide white‑glove customer service and technical support to employees, executives, and business stakeholders.
• Respond to and resolve incidents and service requests through the organization’s ticketing system in accordance with established SLAs.

What's Needed?

• 2+ years of desktop support or technical support experience in a fast‑paced enterprise environment.
• Hands‑on experience troubleshooting hardware, software, printers, and peripheral devices with a strong knowledge of Windows 10/11 operating systems.
• Experience utilizing ITSM/ticketing systems such as ServiceNow, Remedy, Jira Service Management, or similar platforms.
• Experience supporting Microsoft Office 365 applications and services, as well as familiarity with Active Directory, Azure AD, and account administration.
• Demonstrated ability to deliver white‑glove customer service with strong communication and interpersonal skills.
• Experience with Microsoft Intune and endpoint management tools.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment within the financial industry.
• Chance to develop your technical skills and gain valuable experience supporting enterprise‑level systems.
• Engage with cutting‑edge technology and tools to enhance your professional growth.
• Be part of a team that values customer service and technical excellence.
• Work onsite in Baltimore, MD, with a reputable organization committed to employee success.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee’s race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.